It seems like a lot of people have had good experiences with them; I'm a little surprised. I purchased 2 O-Light flashlights from them, for $50 each, that stopped working within a few months after the purchase date. I (politely) contacted them by email, notified them of the defect, and requested a return or exchange. They refused both options, and instead told me to send it to the manufacturer for repair, shipping at my own expense. To reiterate, a product they sold me didnt work, and they refused any accountability. At the time, my life was pretty hectic, so I didn't have the time to google consumer warranty rights, or the length of time the retailer would be responsible for a defective product. However, the way they dismissed my request was enough to lose my business for the foreseeable future. $100 wont make or break me, but I'd never buy from GoingGear again, and couldn't in good conscience recommend it to potential customers. I'm glad the majority of those in this thread have had a good experience with the company; just wanted to share my own :thumbdn: