So recently I picked up a Gavko knife, I stumbled upon Gavko knives on Instagram and fell in love with the designs and materials that are used. So, I was on the hunt.
I finally found a couple for sale that were used and went ahead and picked them up. One in particular had been resharpened poorly giving it an uneven secondary bevel and a slight recurve in the belly of the blade. I went ahead and contacted Gavko knives via email to figure out what he could do for me.
Now, I knew that he offered a spa treatment for his knives including a sharpening of the blade. Now I'm no knife maker, but I personally thought the damage done to the blade was beyond repair and by resharpening the blade would remove too much material and leave me a toothpick for a blade.
First I asked if he could swap blades out with possibly a different blade shape, he told me that he COULD do that but wasn't going to because he didn't offer such services. Ok, so then I asked him if he could do a blade swap keeping the same blade profile as the old one. This is what he told me:
" i dont offer customizing and work like that. Only warranty, basic service, resharpening and spa. As a one man shop i have to prioritize what to use my time for and priority is making new knives, not customizing old ones."
I told him in both emails I sent him that I didn't expect him to do all this for free. I offered twice to pay for such services. What I gathered from this was that Mr. Gavko is more worried about making money then Customer service.
I didn't ask him to give the knife a new finish, I didn't ask him to put new materials on the knife, I didn't even ask him to put a new finish on the blade. All I wanted was a new blade to replace the old worn out one. I maybe over reacting a bit but it pisses me off when I'm just stuck with a wonky blade due to a makers priority of making money over helping his existing customers.
I guess I could send him the knife to sharpen it and hope he fixes it without taking too much material off. I'm not sure what to do. What if he takes off too much material and leaves me with a blade that's worse off? Good luck getting a replacement blade.
Am I being irrational? Was that too much to ask from a maker? Dave Curtiss of Curtiss Knives had no problem doing that for me in the past and he's a one man shop that has to make new knives as well. Would love to hear what y'all think of it.
I finally found a couple for sale that were used and went ahead and picked them up. One in particular had been resharpened poorly giving it an uneven secondary bevel and a slight recurve in the belly of the blade. I went ahead and contacted Gavko knives via email to figure out what he could do for me.
Now, I knew that he offered a spa treatment for his knives including a sharpening of the blade. Now I'm no knife maker, but I personally thought the damage done to the blade was beyond repair and by resharpening the blade would remove too much material and leave me a toothpick for a blade.
First I asked if he could swap blades out with possibly a different blade shape, he told me that he COULD do that but wasn't going to because he didn't offer such services. Ok, so then I asked him if he could do a blade swap keeping the same blade profile as the old one. This is what he told me:
" i dont offer customizing and work like that. Only warranty, basic service, resharpening and spa. As a one man shop i have to prioritize what to use my time for and priority is making new knives, not customizing old ones."
I told him in both emails I sent him that I didn't expect him to do all this for free. I offered twice to pay for such services. What I gathered from this was that Mr. Gavko is more worried about making money then Customer service.
I didn't ask him to give the knife a new finish, I didn't ask him to put new materials on the knife, I didn't even ask him to put a new finish on the blade. All I wanted was a new blade to replace the old worn out one. I maybe over reacting a bit but it pisses me off when I'm just stuck with a wonky blade due to a makers priority of making money over helping his existing customers.
I guess I could send him the knife to sharpen it and hope he fixes it without taking too much material off. I'm not sure what to do. What if he takes off too much material and leaves me with a blade that's worse off? Good luck getting a replacement blade.
Am I being irrational? Was that too much to ask from a maker? Dave Curtiss of Curtiss Knives had no problem doing that for me in the past and he's a one man shop that has to make new knives as well. Would love to hear what y'all think of it.
