Hi!
I opened up an account here today, to get som help/feedback. After searching the internet for a good allround knife, I found the DBK review on the Autine Leuku.
It seemed to be a perfect knife for me, so I contacted Autine to order one. This is how it went.
I ordered a Leuku knife from Autine back in February. I payed 170 Euro (50%) up front, with estimated shipping time in August.
In May I sent an e-mail, asking if August still was the estimated delivery date, and they responded that it was, and that they would get back to me.
Then, in August, I e-mailed them for further updates. No reply. Also sent a note on Messenger. No reply.
Sent new e-mail in the start of September - No reply.
Contacted the European Consumer Authority for help, then sent a new e-mail late September stating that I wanted my order processed and shipped within 10 days (and if so, a small discount for the trouble), or a full refund. - No reply again.
Now I sent the last e-mail today, and I have started a case with the European Consumer Authority to try to get my 170 Euro back, and take my business elsewhere.
I am pi***d that they dont respond, and this is no way to threat their customers. Any others got any troubles with Autine?
Regards,
Magnus
I opened up an account here today, to get som help/feedback. After searching the internet for a good allround knife, I found the DBK review on the Autine Leuku.
It seemed to be a perfect knife for me, so I contacted Autine to order one. This is how it went.
I ordered a Leuku knife from Autine back in February. I payed 170 Euro (50%) up front, with estimated shipping time in August.
In May I sent an e-mail, asking if August still was the estimated delivery date, and they responded that it was, and that they would get back to me.
Then, in August, I e-mailed them for further updates. No reply. Also sent a note on Messenger. No reply.
Sent new e-mail in the start of September - No reply.
Contacted the European Consumer Authority for help, then sent a new e-mail late September stating that I wanted my order processed and shipped within 10 days (and if so, a small discount for the trouble), or a full refund. - No reply again.
Now I sent the last e-mail today, and I have started a case with the European Consumer Authority to try to get my 170 Euro back, and take my business elsewhere.
I am pi***d that they dont respond, and this is no way to threat their customers. Any others got any troubles with Autine?
Regards,
Magnus