Hi, all. I just had a bad experience with Beaver Tooth Handle Company that was made even worse by their handling of it. I'm wondering if others have been treated the same shoddy way.
I ordered from their website a 28" handle or a half/boy's single bit head I had (a 2-1/4lb True-Temper Flint Edge). The description on the site said that the eye size was 2" x 5/8", so I ordered. What came was 28", but the eye size was MUCH smaller, 1-3/4" x 1/2".
I pointed out this error, and asked about an exchange. They responded that I'd ordered a 1-7/8" x 9/16" eye (Nevermind that what I received wasn't even THAT size). When I then directed them to the two places on their site and Facebook page where the 2" dimension is advertised, they responded: "You got what you ordered."
No apology, no offer to make it right.
Now I have wasted my money on an axe handle that will only fit a hatchet I will never own.
Anyone else been treated this way? Are they this sloppy with all orders and rude to customers?
Thanks.
I ordered from their website a 28" handle or a half/boy's single bit head I had (a 2-1/4lb True-Temper Flint Edge). The description on the site said that the eye size was 2" x 5/8", so I ordered. What came was 28", but the eye size was MUCH smaller, 1-3/4" x 1/2".
I pointed out this error, and asked about an exchange. They responded that I'd ordered a 1-7/8" x 9/16" eye (Nevermind that what I received wasn't even THAT size). When I then directed them to the two places on their site and Facebook page where the 2" dimension is advertised, they responded: "You got what you ordered."
No apology, no offer to make it right.
Now I have wasted my money on an axe handle that will only fit a hatchet I will never own.
Anyone else been treated this way? Are they this sloppy with all orders and rude to customers?
Thanks.