Got the new 560bk-1 superfreek last week and it comes with that terrible non-deep carry clip that not even tight enough to touch the g10.
I submitted the part request form as usual fr a deep carry clip, and the customer service replied back with a copy and paste of part of the warranty policy without advising the next steps. When I asked for clarification, the CS said they can only send the same clip that comes with the knife for free(2x a year) and I’ll have to pay $5 for a different clip. This policy also only applies to up to 5 knives a year.
This is a bummer since it wasn't a concern before when buying a model with undesirable clip, now we have to factor the cost in to replace it. Benchmade should consider putting the deep carry clip on all their knives.
I submitted the part request form as usual fr a deep carry clip, and the customer service replied back with a copy and paste of part of the warranty policy without advising the next steps. When I asked for clarification, the CS said they can only send the same clip that comes with the knife for free(2x a year) and I’ll have to pay $5 for a different clip. This policy also only applies to up to 5 knives a year.
This is a bummer since it wasn't a concern before when buying a model with undesirable clip, now we have to factor the cost in to replace it. Benchmade should consider putting the deep carry clip on all their knives.