Benchmade Opened Box

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Marine53

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Dec 8, 2020
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Hello All, Quick question on what you would do. I purchased a "New" Benchmade 940-2 Osborne online from a well known store and it arrived in an opened box. The sticker was peeled back which did catch my eye, then when I opened the box the knife was half covered in the lil micro-fiber pouch. When I removed the knife for further inspection the axis lock card was not under the clip but under the user and care manual. This knife had obviously been taken out and handled as it had finger prints on the blade. Should I send it back and demand a refund? Could it have been on "display" and just handed a good bit? The thing is if it were on display and a open box item dont you think they should have mentioned that? Heck could this have been a knife that was returned? Kind of pisses me off being that I paid 174.25 and expedited shipping for a used knife.... I mean what kind of business would do that? I am waiting on a reply from the company but it will be Monday before they reopen from the holidays .... at least thats what the webpage says.
 
Contact the company and see what options they offer to satisfy you. You already did that so ne patient and wait for their reply.
 
sounds like a customer played with the knife and then returned it and dealer stuck in stock and reshiped to you. happens often with the high volume dealers. they don't have enough staff to do reinspections of every return.

I know what your thinking why can't they...sure they could but we would be paying more for the products we buy. better question is why did the first buyer do what he/she did...I can tell ya why cause they assume their mom works there and will fix it all for them. same reason there is pee on the floor in the rest room and water everywhere on the sink and a big mess. everyone seems to assume the janitor is sitting and waiting to clean up after them. its a societal problem that isn't going to get fixed.:)

meanwhile contact dealer and explain politely your discontent and they will likely send you a new one and hand pick one that hasn't been opened. best you can hope for. good luck.
 
I would say keep it,if the knife is still new but just handled and does not have any physical signs of use.
 
As long as the knife appears to be unused, undamaged, and without defect, I would keep it and chalk the other "issues" up as just some of life's little disappointments.

Of course I'm assuming that you were planning on opening the box yourself, removing the knife from the micro-fiber pouch, pulling out the axis lock card, handling the knife yourself, and maybe even using it.

I would be concerned with the condition and function of the knife itself. Not whether or not it had been removed from the box and handled by someone else.
 
Ship it back with a note why your sending it back.

It’s okay to expect a new knife experience out of box.
 
Personally I would inspect it from head to toe. If everything is fine, no lock rock, centered blade, no permanent scratches or marks on it I would keep it. Returning it will end up being a hassle and having to wait several days for the new one to arrive. Plus you could end up receiving one that has issues like an off center blade or something.
 
Depends on the intended use. If it's a collection piece and everything needs to be perfect I may send it back. But everything I buy comes out of the box and then immediately destroys the box which is exactly what I would have done with what you describe (a user based on $$).
 
If there's nothing wrong with the knife other than fingerprints I'd keep it, wipe the blade off.

I would imagine you received a display model which would indicate that's the last of the remaining stock, especially if the online store is a small shop that doesn't have a lot of inventory. Is it possible you received a return, anything is possible but it's much easier to grab one off the shelf than pull a display if there were additional inventory.

If you request one to be "hand picked", what did you gain? They would still have to open the box up an handle the knife... part of your complaint.

If you ask for one NIB, never opened... what do you do if the blade's of center, scratch on the clip, etc., now you have a NIB knife with issues.
 
Is there anything actually wrong with it? Someone may have just had buyers remorse and returned it. Unless you planned on keeping the box sealed I don't really see what the problem is.

I'm in Canada. My buddy got a new Bugout like that with the seal broken and handled but that's because border security opened the box.
 
killgar said:
As long as the knife appears to be unused, undamaged, and without defect, I would keep it and chalk the other "issues" up as just some of life's little disappointments.

Of course I'm assuming that you were planning on opening the box yourself, removing the knife from the micro-fiber pouch, pulling out the axis lock card, handling the knife yourself, and maybe even using it.

I would be concerned with the condition and function of the knife itself. Not whether or not it had been removed from the box and handled by someone else.
Click to expand...

^^^^this 100%^^^^^^

but I’d also make sure it’s not a clone someone returned in an original box.
 
Add me to the “keep it if the knife has no issues” group.

If the shop has a storefront, it easily could’ve been pulled from stock for a customer to check out in-store, then returned to the shelf.
 
I appreciate all the replies... I did not even consider this could be a clone. I did not mention this but the knife was supposed to be a gift, that is why I was a bit put out receiving an open box. Hell If they would have at least gave me a heads up and a discount that would have been fine. Being that they did not has me wondering why. I will post back after I hear from them.
 
killgar said:
As long as the knife appears to be unused, undamaged, and without defect, I would keep it and chalk the other "issues" up as just some of life's little disappointments.

Of course I'm assuming that you were planning on opening the box yourself, removing the knife from the micro-fiber pouch, pulling out the axis lock card, handling the knife yourself, and maybe even using it.

I would be concerned with the condition and function of the knife itself. Not whether or not it had been removed from the box and handled by someone else.
Click to expand...

I have to agree. Often times, if I buy a knife from a maker with spotty fit and finish issues, I ll request that the dealer inspect the knife for a tight lock up, and blade centering before sending it to me.

If the knife doesn t appear to be used, and seems to be well put together, I wouldn t worry about it.
 
If the knife was for you rather than a gift, and all is well with it, I see no reason not to keep it and use it. If for some reason you were not going to open the knife(keep sealed,) or anything at all wrong, then send it back
It is however a legit gripe, and should be brought to the dealers attention. An exchange may not get you anywhere, but they could offer something else to keep it.
 
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Wait for the dealer to reply to your email. Personally , if the knife shows no sign of wear and is in new condition (aside from what you’ve mentioned) then I’d keep it.
 
As others have said, thoroughly inspect the knife, if there's no actual issues, then keep it...

It very well could have been a customer taking it out the box to fondle it, before deciding not to purchase. It could have been an employee inspecting it before shipping it out, to ensure it was in good standing? Assuming the worst, it was a return that had obvious issues that you too would noticed with an in depth inspection; centering, bad grinds, poor action, etc... if it was used and returned, you would most likely see evidence on the edge itself, or around the pocket clip area...

If all looks well with the knife, it functions properly, (and you would have opened that sticker anyways), just enjoy it...

I myself have handled display knives in stores, then opened a box to inspect before purchasing, only to say "can I see another one" because centering might be off to my liking, or action could be gritty, or lock might stick a bit, and in person you have the luxury to look for the best one before buying...
I too have also asked for stores to please inspect the knife for any flaws before shipping, when ordering online, because I would rather them send me at least an adequate version, then have to deal with the hassle of returning after I receive it... so personally, I wouldn't jump to conclusions, just inspect it and see if it's up to your standards... like I said, assuming you probably would have peeled that sticker yourself, took the axis card out, etc. it in no way changes the quality of the knife itself, so if the quality of the knife itself is up to snuff, rock on...
 
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