Benchmade warranty

[gwb1742]

So tell me if I'm off base here guys. I had a warranty claim for a Benchmade Monarch. The scales on one side melted partially after sitting in my tackle box. Long story short after getting the knife back from Benchmade with only a sorry note. I made several phone calls with the customer service person finally telling me they obviously no longer make that knife or any parts. The customer service rep gives me a 150.00 code to use in there store for a replacement. The code never arrived in my inbox and after dealing with Benchmade for 2 months on this issue and still no code. I called again for the 4th time. This time it was 5hrs before a return call. I spoke to Felicia and she explains they give you what you purchased the knive for at the time you first got it. I asked her where that is stated in their warranty and she replies "its implied." I am very dissatisfied with customer service and feel like the warranty is a joke. I'm not asking for a 1000.00 knife, but at least something comparable to the monarch within today's inflation and current advancements in knife making. I looked on benchmade's website and found it very difficult to locate very many knives that could even be purchased for the 150.00 code. I feel like Benchmade should offer a few comparable knives or average their knives and offer a code for the average. What happened to the days of going above and beyond for a customer and making it right. I own several Benchmade knives each at a couple to several hundred dollars and this type of service makes me not want to buy another knife from them. So anybody else that may experience a warranty issue with a knife no longer made, be prepared for their interpretation of the warranty despite it being in black and white. Good luck!

 

[philllll]

Do you have pics of the knife? I'm interested to see how it melted.

 

[DMG]

Imo getting $150 for a 30 year old tacklebox knife is pretty good.

 

[Centermass]

Wasn’t the Monarch discontinued about 25 years ago?

 

[Grasshopperglock]

The tackle box itself would have melted before the scales.

Second post


For real?

 

[HP2114B]

The tackle box itself would have melted before the scales.

The Monarch has Kraton inserts, which tend to turn into goo after prolonged exposure to heat.

 

[stonesell]

Take the credit and get a Griptillian. I’ve got one in 440c that I’ve had for decades, and a more recent one in 154cm. They are tough knives. I recently had one fall off a table onto a tiled floor, with no damage whatsoever.

 

[Grasshopperglock]

The Monarch has Kraton inserts, which tend to turn into goo after prolonged exposure to heat.

Before we go down this road. I'm an avid angler. With a tackle box full of easily melted things.

I've been a Benchmade fan since the 1990s. I have carried all their shite for decades.


.
I wanna see pictures...of a melted Benchmade. Natural sunlight. No propane torch. No dropping it in a camp fire or setting the boat on fire.


What plastic do you think tackle boxes are made off?


Pictures.

 

[TC]

I'm not asking for a 1000.00 knife, but at least something comparable to the monarch within today's inflation and current advancements in knife making.

Warranty is not a blue chip investment fund. At best you get what you paid at the time, and consider yourself lucky the company still exists to give anything back at all.

 

[Danke42]

I'm putting all my markers on DEET.

 

[DMG]

I was thinking deet or some rubber worms that melt and mess stuff up

 

[AntDog]

Before we go down this road. I'm an avid angler. With a tackle box full of easily melted things.

I've been a Benchmade fan since the 1990s. I have carried all their shite for decades.


.
I wanna see pictures...of a melted Benchmade. Natural sunlight. No propane torch. No dropping it in a camp fire or setting the boat on fire.


What plastic do you think tackle boxes are made off?


Pictures.

Why the standoffish attitude? Your posts have been downright curmudgeonly since you joined. Us Texans are supposed to be ambassadors of good will. In case you didn’t know, the OP doesn’t owe you shit.

Anyway, G gwb1742 - they can’t replace a knife with something they don’t have. They don’t keep old models socked away in case one breaks. They also can’t “adjust for inflation” or give you what you think it’s worth now.

For them to give you what you paid IS going above and beyond. They could’ve told you to kick rocks. Have you thought about getting some custom scales made? I’m sure it could be done and might be an attractive option if you like the knife enough.

I’d just sink the buck fiddy into something similar, pay the difference, and call it a day.

 

[Grasshopperglock]

Why the standoffish attitude? Your posts have been downright curmudgeonly since you joined. Us Texans are supposed to be ambassadors of good will. In case you didn’t know, the OP doesn’t owe you shit.

Anyway, G gwb1742 - they can’t replace a knife with something they don’t have. They don’t keep old models socked away in case one breaks. They also can’t “adjust for inflation” or give you what you think it’s worth now.

For them to give you what you paid IS going above and beyond. They could’ve told you to kick rocks. Have you thought about getting some custom scales made? I’m sure it could be done and might be an attractive option if you like the knife enough.

I’d just sink the buck fiddy into something similar, pay the difference, and call it a day.

Thank You for the opinion. When the thread has zero to do about me. I can and do express an opinion. What I don't need is your critique about the way I think or believe.

But thanks anyway.

 

[JJ_Colt45]

You sound like you expect "replacement cost" type warrenty. I'd say thats a bit unrealistic. I think them offering you $150.00 was very reasonable and if they offer any customer the amount of the iriginal purchase I'd again say that's pretty darn good.

The cost for them in materials and labor has increased significantly. You can't expect any company to give you three or four times what you paid for a discontinued knife.

Edited to add: I actually think they did "go above and beyond" as the OP asked what happened to doing that. This wasn't caused by a defect in material or from a misrepresentation of the product or some issue caused from the factory. I think you should consider yourself lucky to get the $150.00 and start looking for your next knife. They could do like an insurance company and lower the value "x amount" each year that you owned it for depreciation and it would have been a much lower number.

 

[beemermark]

For what it's worth, Benchmade customer service has gone above and beyond for me.

 

[DigDeeporDie]

For what it's worth, I feel that the Benchmade Warranty over-promises and under-delivers.

I had poor interactions with their CS via phone, email, and post. I stopped buying their products after they broke my trust.

Try a different brand instead.

 

[toker]

Why would melted scales from leaving it in a tackle box be Benchmade's issue? Especially given the age of the knife.

 

[Boattale]

My experience with Benchmade Customer Service has been 100% flawless. Never needed it for any of my knives and there are these here now. Plus a missing mini barrage and several that I've gifted over the years. So far so good with BM customer service.


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[Centermass]

I’ve always had good experience with their CS over the years, but I’ve never requested anything that I believe is outlandish or unreasonable, either. Usually just replacement screws, small parts, and clips, which they’ve almost always sent to me for free or at a very nominal cost. They’ve even sent me screws for models that are pretty long discontinued… if they still had them to send.

That said, I don’t think it’s reasonable to ask for a 1 for 1 replacement with a new model, on a knife that has been a quarter century discontinued, which, if we’re being honest, doesn’t sound like it suffered from a manufacturing defect, but moreso a storage issue. Could you imagine every collector turning in old, poorly maintained models for new because the old ones aren’t available? That’d be bonkers.

Frankly I think their $150 credit was a fine gesture given the circumstances, but the expectation that they would replace it with the something latest and greatest just because they don’t make that model anymore is unreasonable. In fact, I just checked the bay, there’s at least two Monarchs there for less than $150 OBO, so theoretically you could get another just like what you had for what they gave you or less. Yeah, there’s one there trying to get something like $250, but I’m confident that one will be there awhile (forever) at that price.

Imagine trying to tell Ford that since my 1990 Escort finally broke down, they owe me a brand new 2023 Focus because the Escort is no longer made. Wouldn’t happen, but I might get a few bucks toward trade-in.

 

[jbmonkey]

I'd be happy with the 150 credit. Id see it as a prorated deal. ya got decades of use from the knife and now a prorated amount towards a new one. least that's how I'd see it......