Thank you Rick!
Yes, we are very sorry that you've had such a dangerous experience with our product and wish to make it right. In order for that to happen you must contact Auntie Yangdu with explanation and pictures. In fact, in an event such as this, we ask that customers first contact Auntie about their problem, so that it can be addressed and rectified, before they come here to post on the forum.
http://www.bladeforums.com/forums/showthread.php/903477-Warranty-Issues
As Stickfed has stated, we also recommend that your newly purchased khukuri be given some controlled "testing" to hopefully reveal any problems before actual usage. As you know, these are handmade items, made by fallible humans. We do our utmost to insure quality, but by the nature of the beast, there will be some that get thru even our best QC.
We would wish to settle this amicably and make you whole on your purchase if you will allow us to, but you must first contact Auntie at himimp@aol.com, so that she can address it.
Yes, we are very sorry that you've had such a dangerous experience with our product and wish to make it right. In order for that to happen you must contact Auntie Yangdu with explanation and pictures. In fact, in an event such as this, we ask that customers first contact Auntie about their problem, so that it can be addressed and rectified, before they come here to post on the forum.
http://www.bladeforums.com/forums/showthread.php/903477-Warranty-Issues
As Stickfed has stated, we also recommend that your newly purchased khukuri be given some controlled "testing" to hopefully reveal any problems before actual usage. As you know, these are handmade items, made by fallible humans. We do our utmost to insure quality, but by the nature of the beast, there will be some that get thru even our best QC.
We would wish to settle this amicably and make you whole on your purchase if you will allow us to, but you must first contact Auntie at himimp@aol.com, so that she can address it.
