Patrice Lemée;10554747 said:
Rick, can I ask what type of shipping you use? Regular ground, express, priority, etc.
I use them all, Patrice. It depends on the customer, the payment method and the country of destination.
Within Canada, I use
Regular Parcel... Canada is easy-breezy-lemon-squeezy.
Shipping to the United States is usually done with
Expresspost. I get customers requesting
Ground because it's cheaper but you get nothing for tracking and I simply won't do it. I declare only the material cost and never send with a sales receipt. If the customer requests a receipt, I'll mail it separately.
Paypal involvement is a biggie for me. If it is a repeat customer or someone I trust(yes, odd these days, I know) then I ship
Xpresspost. If it is a first time customer that I have had no contact(forums, shows...) with before, I ship
Priority Worldwide and request the
signature option. As per the user agreement with Paypal,
you must ship with a signature feature(with sales over $250) to confirm delivery.... no exceptions. If you don't, the buyer need only say that they did not receive it and Paypal will freeze your account and you will have nothing to stand on in the dispute. There is a narrow window of eligibility for
Paypal Seller Protection but they will back you 100% if you do your part. Paypal is awesome and very fraud-proof if you buy/sell smart.:thumbup:
For shows(Usually in the USA), I go the expensive route and ship
UPS or
FedEx overnight atleast 3 days in advance. Postal shipping is not consistant with delivery times, in my experience. Sometimes 3-4days, sometimes 2-3weeks... I can't risk that when I've paid money for a table, room, flight, etc... I declare them as demo models and give (almost) a full value for insurance. (From what I am told, it is next to impossible to get UPS or FedEx to honour an insurance claim.)
International other than United States always goes
Priority Worldwide with a signature request. I have stopped shipping to Germany, entirely but will drop-ship to France if the customer takes it on from there. I've lost 3 shipments to Germany as "offensive weapons" (simple droppoint hunter-types, 3-5 inches).:grumpy: