I'm not taking sides either, but I must admit to being confused. Others have commented about trying to resolve this prior to going public.....I thought the OP did that....I thought the emails showed that?? I know I'm new here, but I thought negative feedback was the next step after trying to resolve this privately?? My questions are motivated solely with the intention of learning......why would the OP continue to post in this thread when he gets hammered every time??