- Joined
- Dec 11, 2019
- Messages
- 43
Worst service imaginable. What should be an enjoyable shopping spree turns into a nightmare when ordering from Blade HQ.
Shopping online is a simple thing. Find what you like. Pay. Sit back and have a fun time waiting for your order to arrive...
Meet Blade HQ. From demands that the customer has to email them in 24 hours, then told to call in instead of the supplier calling the customer to generally unhelpful uninterested incompetent employees that gives a crap about your order paid for by your hard-earned money that pays their salaries.
There is no service and you will regret having to deal with them. When you finally reach a senior employee they are equally unhelpful and inattentive.
Happy to post screenshots of the counterproductive communications (getting it wrong multiple times) with them. Demanding replies within 24 hours or my orders will be canceled, demanding phone calls from my international location. Apparently it's a customer duty to serve and think for BHQ. We pay their salaries.
Service representatives copy and pasting unrelated emails to me. A proper s#&tshow. No means of getting assistance regardless of the issue when contacting them seems to be common practice if you read the reviews. Treating customers with suspicion and rather than a welcoming helpful attitude.
Standard operating procedures are counterintuitive and without regard for the customer. Self-serving.
Canceled my orders and headed over to Knifecenter.com. Simple and efficient... Got 2 emails, "Thank you for your order, has been shipped and tracking details". Now why complicate things unnecessarily?
Shopping online is a simple thing. Find what you like. Pay. Sit back and have a fun time waiting for your order to arrive...
Meet Blade HQ. From demands that the customer has to email them in 24 hours, then told to call in instead of the supplier calling the customer to generally unhelpful uninterested incompetent employees that gives a crap about your order paid for by your hard-earned money that pays their salaries.
There is no service and you will regret having to deal with them. When you finally reach a senior employee they are equally unhelpful and inattentive.
Happy to post screenshots of the counterproductive communications (getting it wrong multiple times) with them. Demanding replies within 24 hours or my orders will be canceled, demanding phone calls from my international location. Apparently it's a customer duty to serve and think for BHQ. We pay their salaries.
Service representatives copy and pasting unrelated emails to me. A proper s#&tshow. No means of getting assistance regardless of the issue when contacting them seems to be common practice if you read the reviews. Treating customers with suspicion and rather than a welcoming helpful attitude.
Standard operating procedures are counterintuitive and without regard for the customer. Self-serving.
Canceled my orders and headed over to Knifecenter.com. Simple and efficient... Got 2 emails, "Thank you for your order, has been shipped and tracking details". Now why complicate things unnecessarily?