Blade hq shipping

D

Dalton Wentz

Feedback: +0 / =0 / -0
Joined
Jul 15, 2020
Messages
6
So i pulled the trigger early morning on Saturday 7/11 and got myself a BM 51. I'm impatient so i did the 2 day shipping. They finally emailed me today so 4-5 days later to tell me there is a red flag? They don't tell me what I did to cause this and tell me to reply back to the first email conformation I received on the order. This was them responding to a email i sent them. why am i emailing them to find out the order had a problem. so now 5 days later I'm waiting on a reply to a email, which will probably take another day for them to respond to, then another 36 hours to ship just to start the process? There web sight says they are not taking calls because of covid. There email said they have a live chat but i don't see it. I am quite annoyed and disappointed. If i could find the knife anywhere else in stock id cancel my order right now and order from someone else. I will fix this, get my knife and most likely never order from them again(unless i catch them with a brs rep in stock....)
 
You're doing it wrong. Instead of sounding like an entitled child, stand firm in your conviction about BladeHQ and cancel the order due to your impatience. Never mind the fact that the country is in disarray from this silly Covid-19 pandemic and that every business is short handed trying to stay afloat to keep the doors open. And the mail system, what is up with that. Deliveries being longer, hard to follow tracking, being flooded with more than ever packages because people are shopping on line because they are trying to stay safe. The out rage.
I personally don't care for this new motto of "Do more with less people". I'm even having to follow that while people I work with are taking Covid vacations as we call it here. I mean, they go get tested and have to stay out until the test results are back. Just doesn't seem right to keep people safe.
 
I'm just sharing, no need for hate. Bladehq gets a lot of good reviews for their customer service. No need to get toxic because i had a bad experience with them. did you call me entitled at a attempt at getting me mad? My problem is with the red flag and them stopping my order from being sent through in the first place. But on top of that they certainly took their time to let me know. Why bring up the mail system when it hasn't even made it to the mail yet? If they had sent it and it took a while form there of course it wouldnt be blade hqs fault and then maby you could blame this on the corona. I ordered a squid from knifecenter the same day and I have had no issues with that shipping. It will be arriving on friday. Same card, same address, no red flag. i ordered amazon on monday with 2 day shipping and it is arriving today. I know i was venting a bit at the same time but your comment was nethior constructive or informative. at least I gave some warning to anyone who might be considering ordering from them in the future.
have a nice day
 
Hey I understand the disappointment. It can certainly be annoying to pay extra for shipping, then have that cost negated because shipping is delayed. While the pandemic certainly doesn't help, BladeHQ has been slowly accumulating criticism for being a little slower than other purveyors.
 
There's too much demand so no need for customer service. BHQ even used to reply to threads like this.
Theres a problem? why tell the customer? The customer will eventually contact you wondering whats going on, problem fixes it self :D
 
Yea i guess thats true. but then you get a unhappy customer and potentially lose future business. I suppose if the demand is higher then I'm thinking a few unhappy customers probably wouldn't effect them that much. I would think most balisongs are bought/traded in the 2nd hand market.
 
I ordered a knife from @BladeHQ a few weeks ago and got it lickety-split. Let's go ahead and tag them and at least give them the chance to know this is a discussion.
 
As a last resort, you can always get your credit card company involved. I am always much less confident when companies do not take phone calls, but sometimes still order from them out of necessity.
 
In today’s situation, I have a few other knife sales websites I use. I have experienced delays with BladeHQ shipping before, but in a world where many businesses ship same day I’m spoiled. I don’t have the patience for BladeHQ’s 2-3 day shipping, unless the product is only available at BladeHQ.
 
though in years I have never had problems with blade HQ, but these days are trying because of this f...king thing from china, be calm .
 
Saturday and Sunday aren't business days, so they really emailed you two days after the day -- Monday -- when their CS team would have been at work. That doesn't seem unreasonable to me given that they're probably short-staffed or otherwise stretched thin at the moment.

Depending on what the "red flag" is, that might also account for some delay. For example, if you tried to order a balisong in a state where they're illegal (I live in WA state, they're illegal to own here) then that seems like it'd lead to a delay as CS confirms the problem.
 
Dalton Wentz said:
I'm just sharing/QUOTE]

When you join BF and immediately put up a negative post, it looks more like you have an agenda rather than sharing. Even so I can understand some frustration. Unfortunately the world is not working as smoothly as 6 months ago, and some patience is needed. Since the knife is not available elsewhere, you have little to loose
Click to expand...
 
Getting shipped to PA. its legal here. Technically it was the 3rd day and only after I had messaged them on Tuesday.
Just got resolved now. The hold was removed and it will be shipped tomorrow. In the end it felt like a giant waste of time. This is what they wanted to verify.
Full Name: Shipping Address: Billing Address: Last 4 of CC to make Purchase: Email Address: Item Purchased.
Every single answer being in the email they sent me when i made the purchase? If i was really fraudulent, and had access to all this info the first time when i made the purchase. Wouldn't I still have all that info. IMO it was a worthless step that didn't protect ethior of us and wasted 3 days. I've never committed fraud so maby i just don't understand. Maby someone with more knowledge can enlighten me. The lady was nice and refunded the shipping cost i payed so there is that. But i would of rather payed the 10 dollars and gotten it on the correct day.
 
I have not bought from BHQ in some time unless it is my last option for a knife I really want. It isn't that I don't trust them, I have never not gotten the correct item nor have I not been happy with the item I received when it got to me.

But they are very slow to ship especially compared to other dealers and their customer service has went down hill in the last few years ... they admit they have had growing pains and hopefully it will get better.

I will say right now with covid 19 and shipping delays ... everyone being short staffed currently it seems I would not be surprised and would even expect some delays. You should contact them and express your concerns and IMO they should not charge you for expedited shipping that you did not receive ... other than that if you are not satisfied enough that you get the knife you said you could no tget anywhere else then cancel the order and be done.

This "red flag" is nothing anyonehere can answer for you without knowing what was considered a red flag at minimum.
 
my apologies. I thought i added it to the last message. i had switched my shipping address to my sisters house. I didn't want a 300 dollar knife sitting in my mailbox. and her house is only 5 minutes away so it would be a easy pickup. But regardless of the red flag the questions were stupid. i was getting ready to send a picture of my id or something. but nope.
 
Dalton Wentz said:
my apologies. I thought i added it to the last message. i had switched my shipping address to my sisters house. I didn't want a 300 dollar knife sitting in my mailbox. and her house is only 5 minutes away so it would be a easy pickup. But regardless of the red flag the questions were stupid. i was getting ready to send a picture of my id or something. but nope.
Click to expand...

Yeah most sellers won't ship to an address not verified on PayPal if used or that does not match the address on file for the credit card used. It is a safety measure against unauthorized use of the card.
 
I was just reading this and was going to ask what the "RED FLAG" was - as you never elaborated on that until just now. That is a pretty important detail. A lot of companies only ship to the billing address - so I really don't think there is much to see here with that said.
 
You must log in or register to reply here.
Back
Top