Buck Warranty?

Chris Pierce

Chris Pierce

Joined
Nov 15, 2006
Messages
4,837
Howdy folks
I have a question concerning the Buck Warranty. I have a 110 build out in 154cm and after using it to split some kindling the blade has developed side to side play.
I was not battoning my folder. But I was putting a lot of pressure on the blade and sort of twisting the knife in the wood to break thin pieces off.

Was using my Buck 110 too hard? I really like this knife and I hate that it has blade play. Is this something that would/should be covered under the Buck warranty?
In the future I don't think I'll try anything like this with a folding knife.

Thanks
-Chris
 
Your best bet is to contact buck via email or phone and ask if they can fix it. They are very helpful.
Folders don't generally do well with that kind use... Some better than others ...but twisting and prying ruins a lot of good folders.
 
Well the stores are full of tools designed to do what you called on a pocket knife to do. I can understand because the 110 is a beast and feels like it can handle it. It certainly is not nor has ever been designed to be twisted in a piece of wood to split it. That being said, it still, to me, because of its bulk, is a gray area whether it is outside the bounds of of legitimate use. That being said and regardless, I am certain that if you send it to Buck, they will fix it under warranty because they are that committed to quaility and customer service. They will err on the side of the owner every time.
 
I suppose that I will contact Buck and aks them if they can fix it at my cost. I don't want to take advantage of their customer service and assume that what I used the knife for would be considered general use.

I'll let you all know what happens.
 
Yes, they may have mercy on you and your situation, especially since it's a higher level knife.

I wonder if we will ever see an end to their patience?

In the meantime, please study this.

001-12.jpg


These are called axes and can be picked up for less than $10 at estate sales and auctions.

;)
 
:D I have a good wetterlings hatchet/small axe (which was not with me at the time). But I did think that my 110 would be able to break off 1/4" pieces of pine.
 
Clearly, whatever you did was a little too much.

But Buck is, as I said, usually compassionate to the extreme.

:)
 
Hello Chris,
I would recomend sending the knife to Buck, to my attention. I'll have it repaired and back in the mail to you right away. The work will be done under warranty, no problem at all on that. It does seem like a job the knife should have been able to do. Personally, I like the 110 with a headed rivet. Not much chance of it popping that way.
Heres the address:
Buck Knives
660 South Lochsa Street
Post Falls, ID 83854
Atten: Joe Houser

I hope this helps.
 
Thanks Joe. I really appreciate it.
A rivet with a head is good idea. Is there a place where I can have this done to my knife? Will the Buck shop do it for a fee? I understand if you all aren't in the business of modifying knives.
 
Well I sent my knife right off to Mr Houser back in the middle of October and he confirmed the delivery. He said that he'd get the knife right into the shop and back out to me. But has since stopped communicating with me.
I see that he has not been online since 11/28. Does anyone know if he's okay?
I suppose that I should call the buck office today and see whats going on.
 
I am sure things are ok,busy time of year for them so hang tight.Your knife was used hard,i'm guilty of the same,som etimes you jusrt don't have an axe or hachet and really need one,been there myself,110 knives are tough i've beat the snot out of some to see just what they could handle,and was impressed to say the least!
 
I called Buck knives yesterday and tried to get a hold of Joe but he was out of the office. I also talked to a Buck rep. and they told me that they had no info on my knife at all. So Joe must be handling it himself...?
 
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