Customer service response?

[bobo03]

I sent in a question last week regarding my Reate Wave, but haven't received a reply. I have noticed the "ghost" marks on the blade from manufacturing. 2.52 is clearly visible in natural light. Wanted to see if there was a solution to this problem. I remember seeing a thread on BF about this issue, but couldn't find it.

Thanks.

 

[sharp_edge]

could you post a pic? I wonder what it is. Is it a dark spot on the blade but only vaguely visible at certain light?

 

[Hackenslash]

This is a QC mark during manufacturing. It was discussed in this thread http://www.bladeforums.com/forums/showthread.php/1402765-Thoughts-on-the-Wave
As of August, the contact point was Shera Feng with Reate shera@reateknives.com. They were offering to replace the blade for people who didn't like the marking.

 

[bobo03]

This is a QC mark during manufacturing. It was discussed in this thread http://www.bladeforums.com/forums/showthread.php/1402765-Thoughts-on-the-Wave
As of August, the contact point was Shera Feng with Reate shera@reateknives.com. They were offering to replace the blade for people who didn't like the marking.

Thanks!

 

[ReaTe]

I sent in a question last week regarding my Reate Wave, but haven't received a reply. I have noticed the "ghost" marks on the blade from manufacturing. 2.52 is clearly visible in natural light. Wanted to see if there was a solution to this problem. I remember seeing a thread on BF about this issue, but couldn't find it.

Thanks.

Hi, e-mail was replied,but didn't get a response.Could you please send the pictures to shera@reateknives.com ? Thank you.