Good CutleryShoppe - Redeemed

[Petunia D. Feeble]

Let me preface this by saying it's hardly the most egregious offense ever committed by a retailer.

Last Friday morning I ordered an exclusive from CutleryShoppe, I paid for the knife and priority shipping which was $9(odd since a flat rate box is only $7.20). Today I checked and the knife still hadn't shipped so I called the customer service number to make sure it was expected to ship out today... It's not. Because they don't have any.They expect the knives to arrive tomorrow.

This seems like a bad way to do business. To list items as In-Stock in anticipation of a shipment rather than simply list them as an "expected to ship in x-y days" item.

Not only that, but I paid for expedited shipping, when my order qualified for free, so that it would arrive sooner. Had I known they wouldn't even have the knife in stock for a few days I wouldn't have bothered.

So I asked for a refund for the priority shipping since they'd rendered it useless by lying about whether or not they actually had the item in their possssion to begin with. The girl I spoke with refused. She said I paid for Priority shipping and that's what I'll get.

She seemed genuinely puzzled by the fact that O was annoyed at them for listing an item in-stock that wasn't. I'm sure it'll arrive without issue in a few days and Lord knows I'm not in need, but there are more reliable, honest and helpful retailers in my experience.

They have some cool exclusives and that's likely all I'll ever buy from them again. If that.

On a side note; I bought an exclusive from Knifeworks this morning. I already have the tracking info.


Edit: See Below

I received a response from Jeff, whom I've heard nothing but good things about, and true to his reputation he made things right.

He apologized for the issue and stated that the postage charge would be refunded. See my post later in the thread for a screenshot of his email.

I'm not one to hold a grudge, especially not for such a small issue, so I've changed the title heading to "Good" and won't hesitate to use CS in the future.

 

[Popsickle]

Wow what a shame. I use to consider Cutlery Shoppe as top tier in customer service. That’s also when Jeff use to run everything to the post office himself. Hopefully this has a positive ending

 

[BellaBlades]

It's happened to me at a few retailers. It bothered me for five minutes. I called the companies and dealt with it that way. Some will not see my business again.

But I am surprised the would not refund shipping. That is BS.

Then I went on with my life.

I've been placing all my orders over the phone for a few years now.

Worst I had was paying for next day and it didn't get shipped for two weeks!

 

[Petunia D. Feeble]

It's happened to me at a few retailers. It bothered me for five minutes then I went on with my life.

I've been placing all my orders over the phone for a few years now.

Might be the way to go. Like I said, I'm not one to fly off the handle or act like my life has ended when something like this happens. I was just surprised at the lack of tact and consideration on their part.

Hopefully the knife is worth the trouble.

 

[BellaBlades]

I posted before I finished editing. ∆∆ And I agree with you. I've never used cutlery shoppe. I stick to BHQ or Knife works 99% of the time.

 

[Monofletch]

I would look at some of the other BF retailers for my next purchase!!

 

[Misthailin]

They should refund your shipping for sure... or you could just cancel the order completely, and if you still wanted the knife order it again in a bit.

 

[Petunia D. Feeble]

They should refund your shipping for sure... or you could just cancel the order completely, and if you still wanted the knife order it again in a bit.

I asked for a refund on the shipping and was refused. It's fine. I'm not worried about a whopping $9, it just seems like a terrible business strategy.

 

[Petunia D. Feeble]

It may also be worth noting that this is my 1st order from them. I might be the exception rather than the rule. I certainly hope so.

 

[Misthailin]

Considering they don’t even have the knife in yet, it shouldn’t be so much of an inconvenience to change the shipping if you so desire.

 

[stonesell]

Let me preface this by saying it's hardly the most egregious offense ever committed by a retailer.

Last Friday morning I ordered an exclusive from CutleryShoppe, I paid for the knife and priority shipping which was $9(odd since a flat rate box is only $7.20). Today I checked and the knife still hadn't shipped so I called the customer service number to make sure it was expected to ship out today... It's not. Because they don't have any.They expect the knives to arrive tomorrow.

This seems like a bad way to do business. To list items as In-Stock in anticipation of a shipment rather than simply list them as an "expected to ship in x-y days" item.

Not only that, but I paid for expedited shipping, when my order qualified for free, so that it would arrive sooner. Had I known they wouldn't even have the knife in stock for a few days I wouldn't have bothered.

So I asked for a refund for the priority shipping since they'd rendered it useless by lying about whether or not they actually had the item in their possssion to begin with. The girl I spoke with refused. She said I paid for Priority shipping and that's what I'll get.

She seemed genuinely puzzled by the fact that O was annoyed at them for listing an item in-stock that wasn't. I'm sure it'll arrive without issue in a few days and Lord knows I'm not in need, but there are more reliable, honest and helpful retailers in my experience.

They have some cool exclusives and that's likely all I'll ever buy from them again. If that.

On a side note; I bought an exclusive from Knifeworks this morning. I already have the tracking info.

I like Jeff, but I stopped buying from him for the very same reason, about five or six years ago. Now it is mostly KW and BHQ, both totally straight forward.

 

[Knives&More]

Knife center is awful about this as well. It happened to me twice and I refuse to buy anything from them anymore. I only buy knives from individuals or BladeHQ.

 

[Dave from State Farm]

I've had similar happen here with some of our service providers. Charged me $10 for priority, (flat rate box $7.20) then let the knife just sit around for 7 days after completion. Took 3 emails just to get an update! I didn't start a thread or anything like that though. I just chalked it up to life happens and went on.

 

[neffarious]

Happened to me @ a non BF dealer on the Para 3 CF.

 

[Popsickle]

Knife center is awful about this as well. It happened to me twice and I refuse to buy anything from them anymore. I only buy knives from individuals or BladeHQ.

Try @whitty at USA Made Blade. Customer service is second to non and his email response time is fantastic.

 

[jbmonkey]

i use everyone mentioned so far and a couple more dealers. ive had good luck with jeff at cutleryshoppe on many transactions. sorry you didnt get the same service ive always gotten from him.

 

[shinyedges]

Which service providers if you don't mind me asking?

I've had similar happen here with some of our service providers. Charged me $10 for priority, (flat rate box $7.20) then let the knife just sit around for 7 days after completion. Took 3 emails just to get an update! I didn't start a thread or anything like that though. I just chalked it up to life happens and went on.

 

[Thomas Linton]

Pay with a credit card. Dispute the charge. Be a reluctant victim.

 

[RayseM]

Adding a few bucks to the cost of a small flat rate box is not a deal breaker for me. I understand that someone in the company needs to print the label, pack the item (with some care and extra material) and then seal the box, so the extra $$s are warranted BUT as regards the OP's situation -

I would have been insistent that they refund the extra fee for Priority Mail which they had in effect negated by their lack of stock. If they refused I would have cancelled the order - just on principal - and likely followed up with an email to their director of customer service explaining why they lost the sale. These kind of emails sometime yield very positive results - like a 20% discount coupon or even better - a knife on the house. Worth a complaint to the source.

Ray

 

[Petunia D. Feeble]

This feels like a perfectly reasonable response and action to me. It's all I would've expected when I called in over the phone. I'm calling it good. Apparently the key is just to speak with Jeff.