I'll just add that I have around 15 folding knives from BMKC. The only issues I've had that were not related to my tinkering was with an online distributor's exclusive 710 which I sent in to BM and they promptly fixed it.
I will add that the coated blades took awhile to swing freely. I don't consider needing to adjust the pivot screw as an issue. I also realize that there knives need a little break in period to eliminate lock stick if I flicked a new knife open too hard.
I've had good experience with their customer service through 1. their custom shop configurator, 2. replacing a blade I messed up, and 3. for changing a pocket clip or two.
I want to say in general, the only QC I had with a knife was a RAT 1 I bought off of Amazon, and ever since then I use the more popular online dealers and ALWAYS ask them to check for proper blade centering and no vertical play when locked open.
Whenever there was a question, the online dealers I use always contacted me (different brands) just like DLT described how they would do it.
Between the pleasant experiences I've had with those online dealers (haven't had the pleasure yet to purchase from DLT but they have been on my list), the QC issue I had with an Amazon seller with my RAT, and the fact that often Amazon usually costs more than these established dealers, I have written off Amazon for all of my knife purchases.
I will add that the coated blades took awhile to swing freely. I don't consider needing to adjust the pivot screw as an issue. I also realize that there knives need a little break in period to eliminate lock stick if I flicked a new knife open too hard.
I've had good experience with their customer service through 1. their custom shop configurator, 2. replacing a blade I messed up, and 3. for changing a pocket clip or two.
I want to say in general, the only QC I had with a knife was a RAT 1 I bought off of Amazon, and ever since then I use the more popular online dealers and ALWAYS ask them to check for proper blade centering and no vertical play when locked open.
Whenever there was a question, the online dealers I use always contacted me (different brands) just like DLT described how they would do it.
Between the pleasant experiences I've had with those online dealers (haven't had the pleasure yet to purchase from DLT but they have been on my list), the QC issue I had with an Amazon seller with my RAT, and the fact that often Amazon usually costs more than these established dealers, I have written off Amazon for all of my knife purchases.