Totally agree.......Look I think it's important to be clear that Rick Hinderer makes a brilliant knife. Worth every cent and more. Unfortunately there seems to be some disconnect in his customer service department. Easily rectified, which I am sure he will do.
Had the OP returned the knife to the dealer he originally purchased it from this thread would not exist. Better communication and systems are required, but that takes nothing away from the knives. They are excellent.