So on Monday 02/20 I place an order for some belts. I chose Pop's because it has good prices and is a local company for me. I call on Monday night to verify receipt of my online order. I am told the order may or may not have been received. I am told by "Pop" that they just arrived back from the Arkansas Knife show and that his wife would get ot the orders the next day. I said that was fine and I would try beck another time. I get a call on Friday that my order will be shipped on Saturday. Saturday I get another call saying my order did not go out with the other UPS orders but if I want it shipped Saturday that it will go out Priority Mail. I said Priority was fine.
Here's the problem. Pop's is 67 mile from me. So I could have the order shipped for $12 or spend $20 in gas driving out there. So, I had it shipped. Monday no package. Tuesday no package. Wednesday no package, I call Pop. He says I should have got it Monday, Tuesday at the latest. Thursday no package, I call Pop. He says he'll run a "trace" (apparently he had delivery confirmation). He says call him on Friday if no delivery and they send another order. Thursday night I fuming over the lack of concern or care over my order. Maybe Pop's is a big business and my puny $275 order doesn't mean anything, but to me it does. So I send an email voicing my displeasure:
From: Josh Jonas <tooquietbob@yahoo.com>
Date: March 1, 2012 1:10:09 PM EST
To: "popknifesupp@nu-z.net" <popknifesupp@nu-z.net>
Subject: Re: order shp'd
Kay,
Frankly I'm a little disappointed. I purposely picked you guys based on multiple recommendations and the fact that you are a local business. You shipped my order Saturday and as of today(Thursday) I am yet to receive it. While it may come tomorrow, I was rather displeased with the answer I received when I called. I was told that if it didn't come tomorrow, a replacement would be sent. While I feel that is the absolute minimum that should be done, I guess I expected more. As a new knifemaker these belts are crucial to my craft. I guess I just feel like I got the " oh well it's not our fault" from y'all. While shipping delays are not always the fault of the supplier, customer service should be job one. This has left a very bad taste in my mouth and I don't know if I will do business with y'all in the future.
Josh Jonas
Friday, no delivery. I call Pop. He says package went to Atlanta and shows should be delivered on 02/27. Pop then tells me he doesn't appreciate my "smart" email. He then says we don't want your business. I reiterate my point of wanting to do business with them but I'm dissapointed in the service. Pop says well how do you want it handled. I said I want to get my stuff from you. He says well we can do a refund. I said fine. Pop says, well we'll wait a few days and see if it shows up, maybe it went to California. If it shows up, send it back and we'll pay for shipping (as you should). He then says maybe we'll just cut you a check because refunding a credit card is hard. End of our conversation.
Refunding a credit card is hard? Then why take them and run a mostly internet based business? My email was "smart"? Like smart ass, no I don't think so. More like you could care less about the little guy like me.
Here's the problem. Pop's is 67 mile from me. So I could have the order shipped for $12 or spend $20 in gas driving out there. So, I had it shipped. Monday no package. Tuesday no package. Wednesday no package, I call Pop. He says I should have got it Monday, Tuesday at the latest. Thursday no package, I call Pop. He says he'll run a "trace" (apparently he had delivery confirmation). He says call him on Friday if no delivery and they send another order. Thursday night I fuming over the lack of concern or care over my order. Maybe Pop's is a big business and my puny $275 order doesn't mean anything, but to me it does. So I send an email voicing my displeasure:
From: Josh Jonas <tooquietbob@yahoo.com>
Date: March 1, 2012 1:10:09 PM EST
To: "popknifesupp@nu-z.net" <popknifesupp@nu-z.net>
Subject: Re: order shp'd
Kay,
Frankly I'm a little disappointed. I purposely picked you guys based on multiple recommendations and the fact that you are a local business. You shipped my order Saturday and as of today(Thursday) I am yet to receive it. While it may come tomorrow, I was rather displeased with the answer I received when I called. I was told that if it didn't come tomorrow, a replacement would be sent. While I feel that is the absolute minimum that should be done, I guess I expected more. As a new knifemaker these belts are crucial to my craft. I guess I just feel like I got the " oh well it's not our fault" from y'all. While shipping delays are not always the fault of the supplier, customer service should be job one. This has left a very bad taste in my mouth and I don't know if I will do business with y'all in the future.
Josh Jonas
Friday, no delivery. I call Pop. He says package went to Atlanta and shows should be delivered on 02/27. Pop then tells me he doesn't appreciate my "smart" email. He then says we don't want your business. I reiterate my point of wanting to do business with them but I'm dissapointed in the service. Pop says well how do you want it handled. I said I want to get my stuff from you. He says well we can do a refund. I said fine. Pop says, well we'll wait a few days and see if it shows up, maybe it went to California. If it shows up, send it back and we'll pay for shipping (as you should). He then says maybe we'll just cut you a check because refunding a credit card is hard. End of our conversation.
Refunding a credit card is hard? Then why take them and run a mostly internet based business? My email was "smart"? Like smart ass, no I don't think so. More like you could care less about the little guy like me.
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