cockroach, which G-Shock model did you buy, and are you looking to sell it?
About Luminox customer service...they don't need to worry about it or improve, as long as people are buying the watches.
I have dropped my G-Shock of off the roof of a 5 story building and it's still going strong. In fact, I'm wearing it right now....
I guess what convinced my that the Luminox watches were not for me was the post about the crystal being broken by the elevator door. That's bad enough, but then Luminox customer service really screwed up on that one.
Also, the post about the hand falling off when the watch got dropped on concrete, and it not being covered under the warranty got to me.