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Discussion in 'Survive! Knives' started by BladesAndBarrels, Aug 29, 2014.
Just wondering. How much does Survive knives stand behind their products?
Their warranty is posted here: http://surviveknives.com/warranty-returns-liability
I was in on the first GSO-10 run, been beating on that blade as often as i get the chance, it goes with me harvesting trees for our winter heat, it was a boon when clearing my property line and cutting posts for the fence I installed. I've managed to bang up the edge and let the blade get a bit rusty, both easily fixed myself but know i could have sent it to Guy for refurbishment. Guy's done well communicating with me when I've had questions. I have confidence that he would stand behind his products, but it's been almost 3 years and so far I haven't found a need to utilize the warranty. *shrug*
You can read the warranty language, thank chiral.
I just wanted to add that we take everything on a case by case basis. When someone contacts us about a warranty concern we will assess the damage and keep an open line of communication with the customer. So far we have only had one knife that technically fell under our warranty but we have done what we can to take care of any customer concerns. For example, cutting through a live electrical line is not a typical cutting task and will rip a chunk out of your knife, regardless of what material or brand it is. We won't replace it with a new knife, but we will sharpen the chip out. If you ever have any concerns, please feel free to email us at [email protected].