I was having a conversation on another thread and was bragging about how awesome Bucks warranty has always been and how its always been a "no questions asked, forever warranty". One of the posters went to Bucks website and copied and pasted their written warranty and it doesn't read anything like It used to. In fact it reads that if the knife can't be repaired they will let you buy one from them for 50% off. Has Buck cut corners on the warranty recently? I have used and never had an issue with Buck in over 20yrs but the people on the other thread only care about what's on the written warranty and now I feel like a fool for sticking up for Buck after reading the written warranty. And after reading the warranty the people on the other thread would now never consider getting a Buck.
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Has Buck changed their "no questions asked" forever warranty?
- Thread starter codycash
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Not 100% sure but I would be surprised if it hasn't changed to some extent. If they don't want to by a Buck or any other brand because of the warranty that's their choice. Personally I buy stuff based on price, design, features, intended use, etc. The warranty, something I may never, ever have to use does play a part in my decision but it's not the most important part.
When in doubt read the warranty.
http://www.buckknives.com/about-knives/bucks-forever-warranty/
The discounted purchase is if they find the knife was abused.
We warranty each and every Buck knife to be free of defects in material and workmanship for the life of the knife, and we will repair or replace with a new Buck knife, at our option, any Buck knife that is defective. Buck Knives does not warrant its products against normal wear or misuse. Buck Knives are not intended to be used as hammers, chisels, pry bars or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. If your knife is unable to be repaired, we will extend a one- time courtesy offer, allowing you the option to purchase a new knife for 50% off of our MSRP price listed on the website, excluding any custom knives or web specials.
When in doubt read the warranty.
http://www.buckknives.com/about-knives/bucks-forever-warranty/
The discounted purchase is if they find the knife was abused.
We warranty each and every Buck knife to be free of defects in material and workmanship for the life of the knife, and we will repair or replace with a new Buck knife, at our option, any Buck knife that is defective. Buck Knives does not warrant its products against normal wear or misuse. Buck Knives are not intended to be used as hammers, chisels, pry bars or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. If your knife is unable to be repaired, we will extend a one- time courtesy offer, allowing you the option to purchase a new knife for 50% off of our MSRP price listed on the website, excluding any custom knives or web specials.
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My thought was that Buck must be required by law to provide some form of written warranty now and that is what they came up with. I've seen this many times with many many products. Bucks warranty was the foundation the company was built on and basically the only reason millions of people trusted them. I know my father and his generation in general bought only Buck for that very reason, to change would give some guys I know a stroke lol. I was a Buck only kid growing up and have used the warranty many times. I found a 119 in the gutter next to the highway once, blade broken, handle shattered. Sent it in and told them what happened and that it had been there a long time and had been run over by hundreds of cars. 2 weeks later, new knife in the mail! Broken knives have always been replaced without question, tips reground, blades sharpened. Always free and always prompt.
David Martin
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Buck never had a 'no questions ask' warranty. They have a 'forever warranty'. They should ask questions. If a guy is going to purchase one to abuse it (for testing). Then send it in to get a new one. Replacement is at their discretion. They have other options. DM
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Show me a knife company that has a written "no questions asked" warranty. That is asking way to much of any company. A matter of fact show me any company that has a written policy that states that without some stipulations.
For example they may replace a broken or abused blade for customer service and satisfaction but it would be ridiculous of them to put it in writing.
For someone to say they would not buy a Buck because of this makes no since. No knife company has a true no questions asked policy without some stipulations of some sort such as rust or wear and tear..
For example they may replace a broken or abused blade for customer service and satisfaction but it would be ridiculous of them to put it in writing.
For someone to say they would not buy a Buck because of this makes no since. No knife company has a true no questions asked policy without some stipulations of some sort such as rust or wear and tear..
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Buck warranty is top notch. People abuse it, thinking a 110 is a throwing knife, screwdriver, pry bar etc. and expect a replacement for their stupidity. Long ago I did a summer stint at Sears, the craftsman warranty on hand tools is lifetime. I could write a book on the idiots that came in with tools that needed to be replaced. A screwdriver bent at 45 deg, next time use a pry bar pal. Tools all rusted and abused, things rust when not taken care of. My favorite a young guy comes in with a 20 yr old mechanics set completely rusted. He was honest enough to say that it was in his grandfathers cellar for years sitting in and out of water. The manager did give him a new $150 set.
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Show me a knife company that has a written "no questions asked" warranty. That is asking way to much of any company. A matter of fact show me any company that has a written policy that states that without some stipulations.
For example they may replace a broken or abused blade for customer service and satisfaction but it would be ridiculous of them to put it in writing.
For someone to say they would not buy a Buck because of this makes no since. No knife company has a true no questions asked policy without some stipulations of some sort such as rust or wear and tear..[/QUOT
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A nice knife and an excellent warranty also, but seems there are exceptions.
It only applies to their 1095 steel. It does not cover their machete (limited warranty), their farmed out folding knife that has their name stamped on it or any of their stainless steel blades.
From the other companies warranty when you read the exceptions;
"Our stainless steel knives are made from 440C. It should be noted that stainless steel is not as flexible as carbon steels. Any excessive flexing of the blade may cause breakage. We do not warranty our stainless steel knives against abuse as we do our carbon steel models."
I'll stay with Buck having the best warranty in the business. They even warranty their stainless steel knives where this other company does not.
Buck's warranty is why I feel guilty if I carry any other brand......they take care of you that good! My first real knives were Bucks, but I wasn't really into knives. They were just something I carried without a thought and I didn't necessarily take care of them. When I broke the tip off of a 110 using it as a prybar/screwdriver I sent it in to Buck, told them it was my fault and gave them my phone number and email and told them to contact me on the price and I would gladly pay. Got the knife back for free and the discount card on my next purchase. I contacted them to pay for the service and they would take no money.
I think nowadays, there are too many people using knives for non-knife activities. I saw a youtube video where a guy was using a 110 to baton with and do all kinds of stupid stuff and he eventually busted the tip stabbing it into a cinder block. Guess what, the guy gave the 110 a bad rating! I figure that clause is in there for people like that. This guy probably wrote them a hate letter telling them how bad that 110 failed and demanded a refund and new knife. I think if you are honest with them when you use the warranty, they will treat you right.
I think nowadays, there are too many people using knives for non-knife activities. I saw a youtube video where a guy was using a 110 to baton with and do all kinds of stupid stuff and he eventually busted the tip stabbing it into a cinder block. Guess what, the guy gave the 110 a bad rating! I figure that clause is in there for people like that. This guy probably wrote them a hate letter telling them how bad that 110 failed and demanded a refund and new knife. I think if you are honest with them when you use the warranty, they will treat you right.
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That might have to do with the fact that some of their knives, like the machete, are made by a a company other than Rowen. Also, are you sure that it doesn't cover the stainless steel knives? I know that they offer some of their knives in stainless, and it would seem a little weird to me if they were not covered.
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I got that quoted warranty exception off their website.
Buck has it's name on a knife, it is warranted.
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"Note: We do not warranty our 440C Stainless Steel knives from abuse. It should be noted that 440C is not as flexible as our carbon steels. Any excessive flexing will cause the knife to break."
http://eseeknives.com/warranty.htm
Buck does warranty everything that carries their name and it includes any owner, anywhere and regardless of the age of the item. I hadn't even thought about how few companies have anything close to that and considering how long Bucks been putting out tools and how many variations there are that's pretty dang impressive. And their Chinese stuff is covered too! Hope that anyone who was doubting Buck reads this thread. Thanks guys
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I do not know if their warranty has changed or not. I never had to use it - see other threads of mine.
I still trust the BUCK brand and the few that I own are the Made in Idaho ones.
I do not abuse my knives or any other former or present tools or household goods that I owned/own. I don't use a knife in a job where an axe should be used as one example.
I would still get another BUCK KNIFE and I may end up getting the Woodsman 102 knife or another BUCK fixed blade knife for my 65th birthday.
The one folding knife that I was thinking about getting in another brand did not work for me once I saw it and held it in my hands at the store. It was VERY pretty and so was another one online that I liked very, very much though.
Cate
I still trust the BUCK brand and the few that I own are the Made in Idaho ones.
I do not abuse my knives or any other former or present tools or household goods that I owned/own. I don't use a knife in a job where an axe should be used as one example.
I would still get another BUCK KNIFE and I may end up getting the Woodsman 102 knife or another BUCK fixed blade knife for my 65th birthday.
The one folding knife that I was thinking about getting in another brand did not work for me once I saw it and held it in my hands at the store. It was VERY pretty and so was another one online that I liked very, very much though.
Cate