House of Blades-Bad Experience

JungleJim65

JungleJim65

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Oct 25, 2013
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So I'll start this off by stating that I've ordered thousands of dollars worth of knives and other gear from BladeHQ, GPKnives, KnifeWorks, KershawGuy, and have never had any issues. I've ordered from HoB twice, the first order was for the orange HoB Exclusive Kershaw Skyline and I had no issues what so ever with that order. The second time I placed an order with HoB was on 3/27/15 for the ZT 0808. About 2 hours after ordering I received a order update stating it was shipped with a link to USPS tracking, when the link was clicked it stated that a label had been created and it was still pre shipping status. I checked the link each day after and the status never changed so I sent them an e-mail via their website on 3/30/15 and. I never received any response so I called on 3/31/15 and was transferred to "the guy that handles Internet sales," he informed me that it had shipped on the 27th and he wasn't sure why the tracking had not updated. I said I would give it a couple days and see if the status changed. I waited until 4/2/15 and when the status still had not changed, I called again. This time he said that their regular mailman was out and a replacement had picked them up and probably not scanned them, he took my e-mail and said he would contact me when he found out the status of my order. Late in the evening on 4/3/15, a week after ordering, I received an e-mail update on the USPS tracking stating that it had been accepted at a USPS Origin Sort Facility in Fort Worth, TX. I immediately e-mailed HoB asking why it took a week to begin shipping. It finally arrived at my house yesterday, 4/10/15, 2 weeks after placing the order. I have yet to receive a response from HoB from the 3 e-mails I sent, nor from the time I called and gave my e-mail to be contacted for an update. I can understand shipping delays or stuff gets lost in the mail, but that coupled with the lack of communication makes for a very unpleasant experience.
 
Two weeks with little communication does not qualify as impatient. Someone obviously dropped the ball on this.
 
i had the same issue when ordering from HoB on 3/27 for an 808. from what i understand the PO they used dropped the ball big time and my zt808 took over a week to get from ft worth to San Antonio which is less than 300 miles! The only difference between my story and yours is that they bent over backwards to make me a satisfied customer. I cant remember who i spoke to but just ask for one of the managers and i am sure he will make it right.

Also i forgot to mention that every time i called someone answered and when ever they need to call me back they did so very quickly.
 
The Post Office as of late has been dropping the ball quite a bit. Sounds like the mail service is the culprit here.
I do agree though, two weeks and no communique is not acceptable.
 
So let me get this straight. You order a knife. Hob send the knife and its in the posts office possession and because it got delayed in shipping you felt the need to give a shop with one of the best reputations and customer service a bad review because you didnt get your new toy when you wanted it? CLASSY. Why do i feel the title should read "usps, bad experience". Seriously hob did communicate with you. There simply wasnt enough elapsed time for them to do anything about it. And just because you didnt get what you wanted when you wanted it doesnt mean hob was being insensitive to your issue. Sometimes there is little one can do but wait out the storm. Its also a popular knife so its not like they could just send a replacement.

I dont know if you have ever contacted usps when a delay occurs but i can assure you you NEVER get any answers from them. Its in transit and thats all they can or will say. Now if you are insinuating HOB sat on your package for a week before dropping it off im afraid ill have to ask for a little proof as they are a class act and i just dont see that happening. And if you are on this forum enough you should take note that many have been having issues with tracking updates and setbacks. Stuff happens. Things get delayed. Did you pay for expedited shipping? Probably not. All i can say is i hpe you exercise something resembling patience in other areas of your life as this is small potatoes and dragging a good name through the mud with only assumptions is rather....... Well lets just say i think you deserve a bad experience thread of your own from HOB.
 
Seems like a USPS issue. Maybe they could have emailed you back more timely; but I would guess the reply would have been "we still do not know what the status is and the PO is not giving us any tangible info"
 
USPS.

When a letter or a package is in transit, whether or not there is tracking on it, most of the time it is stacked with other mail by the thousands of pieces. Even knowing which sorting facility it is probably stuck at, no one is flipping through hundreds of tubs of mail to find it. And what if they did find it? It still has to wait for transportation out with the rest of the mail. It really is a good system, but it depends on the resources to sort and dispatch. These days, short on money and with an aging transport fleet, the mail slows down.
 
I've just recently had a similar experience with a blade I have been waiting almost a year for. Got notification that it was done and an approx ship date. Waited a week and still no tracking nor receipt. So I made contact and they provided a tracking number, was in the pre-shipment stage since late March. It just updated with the Post Office as received yesterday!!! Don't these people know how hard it is to be patient for that long.
 
This happens quite often with the US Post Office.
When shipping out USPS orders; I have to specifically wait in the 1+ hour line to get every package scanned to make sure it gets into the box.
Giving a package to the postal employee on the street, leaving it in a mailbox, getting a pickup, or dropping it straight into the collection box at the post office is just asking for issues.
I had a package that sat in the local Post Office for 2 weeks before they magically found it and started scanning it.

Also, without a scan, you can't even submit an insurance claim. So it's in everyone's best interest to visit the local Post Office and see them get scanned and get a receipt.
 
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