Karda,
I hope your wife is doing better, and Smoke and prayers headed your way.
I was a Lurker, then I was active for a bit, then I turned into a lurker again, mostly sad to say, because of the rumors that HI quality has been decaying.
Let me say I do not own a HI knife, I wanted to, but was frankly scared off them by a defection by some people that I knew to be die hard HI fans.
The did not say that HI was producing a bad product, but what I heard over and over was HI isnt what it used to be.
This may be because of an influx of inexperienced users who are causing damage by being careless, it may be a heat treat issue, or it may even just be a percieved problem, and not a consistantly real one.
It is however a problem for HI that the perception is that "HI isnt what it used to be" Regardless of what the reality of the cause or the issue is.
I am very impressed that you opened this up for public discussion Karda, I am not suprised, because HI has always been open and available, but I am Impressed, that you saw a problem and opened it up to see what could or should be done.
I dont know if there is a legit QC problem or a decline in quality, but the perception of it definitely exists, and is only becoming wider spread, and in all likelyhood more exaggerated as well.
I would say that considering conditions that the kamis work under, a mistake here or there is understandable, but why it seems like a recent epidemic, is what needs to be addressed, especially since many knife makers here also use an old school stove for heat treating and an quenching.
Stick with your warranty, Back your knives like you always have, and as long as you resolve any real issues in the production stages this too shall pass.
Personally I eagerly await hearing " Holy Crap you should see the stuff coming out of HI's shops again !" Because the second that becomes a consistant reality again, I will be saving my dollars to purchase from HI and I know a LOT of other people who will do the same again.
Silverthorn