Whos not accepting responsibility? Have not issues been taken care of to the best of Aunties ability? Even Questionable ones?
That begs the question.... should Auntie really be held liable for failures of designs submitted by forumites?
Yes. If you choose to accept the design and market it, then you are responsible for the failure and production of the design. If I send a design to Chevrolet for a cool new car, it turns out it is unsafe and causes failure/crashes/whatever, are they not liable for it?
I bought knives from Uncle Bill back in the old days. He was famous for his no-nonsense no BS unlimited warranty. Stood 100% behind his knives, unbreakable. Break a chiruwa AK and he'd give you TWO. That's how HI made their reputation. Somehow manage to break a knife, he'd replace it with a laugh and offer you some heineken for your feat. That's when this forum was a bustling hub, the people attracted and sales made by that iron clad guarantee far outstripped the costs of the knives he might've replaced behind the scenes.
When he passed, the management passed on to some very protective forum members, and the business was infected with what it never had before: apologists.
Despite their best intentions to protect the brand they loved, their efforts have ironically done the exact opposite, in trying to protect HI from abuse they have in fact damaged the brand irreparably. Traffic and sales are not a quarter of what they used to be; there is no denying this. Clearly an example why businesses should be run by businessmen, not hobbyists. People who have blade failures are subjected to careful scrutiny, trying to find out what they did wrong so they can write it off as a failure on the part of the user and attempt to stay any change in the opinion of HI.
Early HI: Almost no heard of failures, encouraged to beat the crud out of it, unlimited no-BS iron clad warrantee, huge membership and busiest bustling fan community on BF
Modern HI: Rashes of blade failures, switch to limited warrantee and weighted down with plenty of BS, careful use encouraged, dead fan community
Can anyone really try to deny that HI has gone downhill?
Clearly an study on why businesses should be run by businessmen, not hobbyists.
Do the HI products come with instructions on how to use them "correctly" to help to avoid any misuse?
Yes. If you choose to accept the design and market it, then you are responsible for the failure and production of the design. If I send a design to Chevrolet for a cool new car, it turns out it is unsafe and causes failure/crashes/whatever, are they not liable for it?
I bought knives from Uncle Bill back in the old days. He was famous for his no-nonsense no BS unlimited warranty. Stood 100% behind his knives, unbreakable. Break a chiruwa AK and he'd give you TWO. That's how HI made their reputation. Somehow manage to break a knife, he'd replace it with a laugh and offer you some heineken for your feat. That's when this forum was a bustling hub, the people attracted and sales made by that iron clad guarantee far outstripped the costs of the knives he might've replaced behind the scenes.
When he passed, the management passed on to some very protective forum members, and the business was infected with what it never had before: apologists.
Despite their best intentions to protect the brand they loved, their efforts have ironically done the exact opposite, in trying to protect HI from abuse they have in fact damaged the brand irreparably. Traffic and sales are not a quarter of what they used to be; there is no denying this. Clearly an example why businesses should be run by businessmen, not hobbyists. People who have blade failures are subjected to careful scrutiny, trying to find out what they did wrong so they can write it off as a failure on the part of the user and attempt to stay any change in the opinion of HI.
Early HI: Almost no heard of failures, encouraged to beat the crud out of it, unlimited no-BS iron clad warrantee, huge membership and busiest bustling fan community on BF
Modern HI: Rashes of blade failures, switch to limited warrantee and weighted down with plenty of BS, careful use encouraged, dead fan community
Can anyone really try to deny that HI has gone downhill?
Clearly an study on why businesses should be run by businessmen, not hobbyists.
Wow Eric-You seem to have all the answers.What is the name of your import khukuri manufacturing concern? I thought so. Perhaps the next time HI has a stock holders meeting they will elect you as chairman of the board.How many HI blades do you own that have failed since the changes have occurred in the HI business model? Have you even puchased an HI blade both before and after Bill Martinos passing so you could compare the difference in quality?I own over 20 HI blades,all purchased since Yangdu has been running the operation solo-NONE of them have failed in any way. I am no apologist,and I do not represent HI in any capacity.I am also not nearly as kind as Karda and Jake when responding to foolishness.There are a couple of notable individuals on this forum who seem to take a particular pride in displaying a personal dislike for HI and/or the blades they make.I for one long to see the day those individuals go somewhere else where they would no doubt be happier.Take care.Yes. If you choose to accept the design and market it, then you are responsible for the failure and production of the design. If I send a design to Chevrolet for a cool new car, it turns out it is unsafe and causes failure/crashes/whatever, are they not liable for it?
I bought knives from Uncle Bill back in the old days. He was famous for his no-nonsense no BS unlimited warranty. Stood 100% behind his knives, unbreakable. Break a chiruwa AK and he'd give you TWO. That's how HI made their reputation. Somehow manage to break a knife, he'd replace it with a laugh and offer you some heineken for your feat. That's when this forum was a bustling hub, the people attracted and sales made by that iron clad guarantee far outstripped the costs of the knives he might've replaced behind the scenes.
When he passed, the management passed on to some very protective forum members, and the business was infected with what it never had before: apologists.
Despite their best intentions to protect the brand they loved, their efforts have ironically done the exact opposite, in trying to protect HI from abuse they have in fact damaged the brand irreparably. Traffic and sales are not a quarter of what they used to be; there is no denying this. Clearly an example why businesses should be run by businessmen, not hobbyists. People who have blade failures are subjected to careful scrutiny, trying to find out what they did wrong so they can write it off as a failure on the part of the user and attempt to stay any change in the opinion of HI.
Early HI: Almost no heard of failures, encouraged to beat the crud out of it, unlimited no-BS iron clad warrantee, huge membership and busiest bustling fan community on BF
Modern HI: Rashes of blade failures, switch to limited warrantee and weighted down with plenty of BS, careful use encouraged, dead fan community
Can anyone really try to deny that HI has gone downhill?
Clearly an study on why businesses should be run by businessmen, not hobbyists.
I'll give a shiny nickel to the mod who locks this thread, and I'll pay postage.
H.I. today operates under fair and ethical business practices.
Enough already.