Let me be frank, Frank: Transparency is so refreshing. Thank you.Thats never good news to hear. I am the one that assembled the rear sub assembly (and the one that designed it) I did not use an electric driver. 2020 has hit our company as well but the show must go on. I do apologize for the stripped screw in the handle I had to thicken the wall by .020" to get the proper thread engagement but there is still the possibility of stripping when steel goes into aluminum, either from a bad tap, a shallow counterbore, a short screw, or a heavy hand. Human to human, I apologize for the error. Please send it back and we'll be sure to replace/repair it so you may enjoy the purchase, you shouldn't have to settle for a sub-par knife.
On a quality level, with every new design there are anticipated obstacles and ones that show during production/assembly (and occasionally in the customers hands). We are constantly trying to improve the design and process so we have less opportunity to commit said errors but there is always the human element. In this case, it was my error.
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