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Kershaw warranty service
- Thread starter Sosa
- Start date
I sent in 3 in 2011. I went to their site and printed out paperwork that needed to accompany the knives, and sent them in WITHOUT their boxes. They "serviced" the knives and sent them back. I think they paid for the return postage. There was no written/printed explanation or receipt explaining what they found or they did or didn't do to the knives. One appeared to be fixed. I guess the issues I had with the other two are just considered characteristics of these particular models. They were sharp when i sent them so, I'm not sure whether they were resharpened by Kershaw.
- Joined
- Dec 24, 2013
- Messages
- 299
You should email them. They should just send you a new torsion bar rather than you having to send the knife in.
There's a warranty form on their website. Do a search for "kershaw warranty form" and print it out. Fill it out except for the credit card info (that's for blade replacement if you break your knife blade), put it in a box, wrap your knife up in some bubble wrap or securely tape the blade closed, seal the box up, write the Kershaw warranty dept address on the box, send it in, and wait a couple of weeks. They'll send it back to you on their dime. I've never needed a receipt or original box or anything.
Careful though. I've seen their knives come back completely fixed up almost like new,, but with an absolutely terrible sharpening job done on it.
Careful though. I've seen their knives come back completely fixed up almost like new,, but with an absolutely terrible sharpening job done on it.
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^ what he said, though the last one I sent in could easily take the hair off my arm. They don't require any receipt or original box by the way, and they won't charge you anything! You just have to pay shipping to them. Their warranty department will take good care of you. 
I have dealt with Kershaw warranty quite a few times now. They usually do their best to fix up a problem, and are usually good about owning up to mistakes they make.
Only time I had a problem with Kershaw warranty was when I sent my Piston and 550 in. The Piston had a seized clip screw and the 550 was sent in for handle replacement. When they got the knives they told me that the 550 couldn't have the handle replaced (to be fair, nobody said they would, I was just told by the representative that they may be able to help) and they returned the Piston with the seized screw and thread completely removed (there was hole where the thread should be) and the 550 was reprofiled by them taking the edge I had on it at about 25 inclusive to their edge of about 50 inclusive, and nearly 1/4" was ground off. I got the knives back, immediately called them, and they emailed me a prepaid shipping label and after about 3 weeks my knives were back, the Piston having the handle fixed and the 550 getting a new blade. I would have preferred that all not happen, but they fixed me up.
Only time I had a problem with Kershaw warranty was when I sent my Piston and 550 in. The Piston had a seized clip screw and the 550 was sent in for handle replacement. When they got the knives they told me that the 550 couldn't have the handle replaced (to be fair, nobody said they would, I was just told by the representative that they may be able to help) and they returned the Piston with the seized screw and thread completely removed (there was hole where the thread should be) and the 550 was reprofiled by them taking the edge I had on it at about 25 inclusive to their edge of about 50 inclusive, and nearly 1/4" was ground off. I got the knives back, immediately called them, and they emailed me a prepaid shipping label and after about 3 weeks my knives were back, the Piston having the handle fixed and the 550 getting a new blade. I would have preferred that all not happen, but they fixed me up.
My serrated Salvo detent is super sticky and will actually tear your thumb if you try to do an quick opening. I found another PE Salvo for only $25 so I grabbed it. It is almost the same. I dremmeled the thumbstud to resemble Blur thumbstud. It is still difficult to open, but now I won't rip my thumb open.
The Junkyard dog lock bar was really mushy feeling/too flexible and I was afraid it would slip/unlock during hard use.
Both of these came back in the same condition as sent.
The Junkyard dog lock bar was really mushy feeling/too flexible and I was afraid it would slip/unlock during hard use.
Both of these came back in the same condition as sent.
I have to ask, did you fill out the warranty form and detail what needed to be done to each knife on the form? I ask because it is not normal for something to be untouched. Kershaw policy is to sharpen EVERYTHING that comes through unless noted to not be, so the knives being untouched is very odd.
Thanx for the feedback. After reading the replies I decided to buy a set of micro torx drivers and take the thing apart and see for myself. It needed a thorough cleaning and I lubed the washers with high performance fishing reel grease. It opens better than new. I think I will sharpen the d2 edge myself save me and kershaw the time and money. I got to learn sometime, and I think it supports the cause.
I did fill out the form with a detailed explanation. I sent them in sharp so I don't know if they resharpened them.
For them to not send some type of an invoice with a one sentence explanation of service or lack of service for each knife seems kind of half-a__ed to me. :thumbdn:
Another knife company took 9 mos to send me a small, inexpensive replacement sheath for a neck knife. I have come to expect fair to marginal customer service from production knife companies.
For them to not send some type of an invoice with a one sentence explanation of service or lack of service for each knife seems kind of half-a__ed to me. :thumbdn:
Another knife company took 9 mos to send me a small, inexpensive replacement sheath for a neck knife. I have come to expect fair to marginal customer service from production knife companies.