Knife-Depot Looking like thieves.

R

R Adams

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Placed a order on 1/1/21 for a pair of Cold Steel Broken Skulls that were listed as in stock. Card was processed and charged immediately. Two weeks went by and order KD26079 indicated paid but not fulfilled. I e-mailed them and they said they would check the status and get back to me which they never did. I contacted them to cancel the order after three week and they said they would. Order still is showing not fulfilled, they will not credit my credit card and answer any of my messages. Contacted my credit card company to file a dispute and charge back. Just a FYI, their facebook page shows others that have been outright defrauded of money with no delivery of goods. Hope this has not happened to others, have a real bad feeling about these folks.

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Their corporate address in Florida belongs to "
BOSSI USA". I contacted them on Facebook and they said that Knife-Depot was not at that address. Whole thing stinks!
 
It appears the plot has thickened....
I emailed the owner as listed on the webpage RE: Warren Sager. He responded with the following email.

Richard,
I am sorry that you are having issues with your Knife Depot order. I do not own Knife Depot. I sold the entire company almost 2 years ago to a group out of Florida. I have no affiliation with the new ownership.
I forwarded your email to the owner that I sold it to. I hope they take care of you.
Good luck.



Warren Sager
 
Warren is all over the Internet as a main player at Knife Depot. if he's not, he needs to clean it up PDQ.

Knife Depot
60 Constitution Blvd
Whiting, NJ, 08759-1754 United States
(732) 995-6458
www.knife-depot.comExternal Website. Opens New Window
Company Type: Independent
  • Warren Sager
    Chief Operations Officer
https://www.dnb.com/business-direct...e_depot.923a01624e0480226dd98463f6cb17da.html
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Hi everyone, my name is Aliya, and I am one of the owners of this business, and yes I also have my realtor's license. I am so very sorry that there have been delays with your orders and confusion around ownership. I bought Knife Depot from Warren a couple years ago and we are small business. We do typically have a shipping range of 2-5 days processing depending on the product, however, with COVID and holiday rush, we have had A LOT of out of stocks which has caused delays in a majority of our orders. We are not scamming anyone, I've actually had to hire an additional customer service person to try to handle the volume of customer messages and sales. We are trying to fix the communication around late orders or refund customers.

We do engraved knives, and the address in LA is the home of our engraver, she works very hard for the business and has been working for Knife Depot for over 10 years.

I would just like to say that these chargebacks are really detrimental to our company, and we will happily refund you your money if you haven't received the product. We just ask for a little patience, if possible. We do have a process for refunds, and this is what is causing the delay, we have to confirm cancelation with our warehouse before refunding the card since often times they will ship after we refund unless we get a cancelation confirmation. We are working on fixing this as well as being more proactive about communication around what items are out of stock.

Please let me know if you have other concerns, I am happy to discuss over the phone as well.
 
Aliya Esmail said:
I would just like to say that these chargebacks are really detrimental to our company, and we will happily refund you your money if you haven't received the product. We just ask for a little patience, if possible. We do have a process for refunds, and this is what is causing the delay, we have to confirm cancelation with our warehouse before refunding the card since often times they will ship after we refund unless we get a cancelation confirmation. We are working on fixing this as well as being more proactive about communication around what items are out of stock.
Click to expand...
A charge back is the last line of defense a customer has, so if you are getting those it means you have failed at multiple previous remedies to address your customer's concerns. If it is that detrimental to your business then don't let it get to that point. In this instance you have had multiple opportunities.

Hopefully you have stopped taking new orders until all your current issues have been resolved and a plan has been put in place to stop future problems.
 
Aliya Esmail said:
Hi everyone, my name is Aliya, and I am one of the owners of this business, and yes I also have my realtor's license. I am so very sorry that there have been delays with your orders and confusion around ownership. I bought Knife Depot from Warren a couple years ago and we are small business. We do typically have a shipping range of 2-5 days processing depending on the product, however, with COVID and holiday rush, we have had A LOT of out of stocks which has caused delays in a majority of our orders. We are not scamming anyone, I've actually had to hire an additional customer service person to try to handle the volume of customer messages and sales. We are trying to fix the communication around late orders or refund customers.

We do engraved knives, and the address in LA is the home of our engraver, she works very hard for the business and has been working for Knife Depot for over 10 years.

I would just like to say that these chargebacks are really detrimental to our company, and we will happily refund you your money if you haven't received the product. We just ask for a little patience, if possible. We do have a process for refunds, and this is what is causing the delay, we have to confirm cancelation with our warehouse before refunding the card since often times they will ship after we refund unless we get a cancelation confirmation. We are working on fixing this as well as being more proactive about communication around what items are out of stock.

Please let me know if you have other concerns, I am happy to discuss over the phone as well.
Click to expand...
I haven't been to your website so I don't know how it's set up or how your business operates.
My suggestion is having a live inventory integrated into the website. When I shop online and I'm permitted to add an item into my cart and check out, my expectation is you physically have the product in stock in your warehouse. Until you have it setup like that,my advice is not to process a credit card payment without confirming you have the product. That will work better for you and customers without causing delays, credit card processing fees, charge backs and potentially losing business and creating a bad name for yourself.
If you don't own your own warehouse or stock product but use distributors like moteng or blue ridge etc. If your a drop shipper you should be transparent with that on your website.
I had a few experiences with a couple of companies for Christmas gifts that didn't actually have the product and we're drop shipping from distributors or direct from the manufacturer I came to find out, which caused me alot of headache and gifts that did not arrive in time and wouldn't or couldn't cancel even though the orders didn't ship for three to four weeks with all sorts of excuses. When they arrived, they were all returned for refunds and I will never do business with those companies again.
 
My Update is not favorable. All the below were the knifes I ordered, all still show in stock. I screen shot them if knife-depot pulls a fast one. They still have not refunded my money for the two broken skulls knives. I asked them for a refund on 1/21/21. They never had any of these knives in stock. They are scammers that are charging for items that are not in stock and are holding peoples money as long as they can without delivering. They are theives through and through. Will file with their States AG office for fraud.



https://knife-depot.com/products/knife-593398
https://knife-depot.com/products/knife-611064
https://knife-depot.com/products/knife-612486
 
Knife-Depot has had my money for 35 days now. Their web page states "10,000 Bad Ass Knives in stock!". When you demand a refund and you do not receive it, that is theft by deception as these items are being represented as in stock ready to ship.
 
Ms Esmail the CEO even promised me "I will happily refund you if you would like and even send you the last knife on us as a show of good faith." I'm not holding my breath for that one. How can a business operate by like this.
 
"If your business plans to ship products to customers, you need to be aware of the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule. Better known as the 30-Day Rule, it governs the manner in which businesses fulfill orders that are to be shipped. Basically, the rule is meant to ensure consumers that their goods will be shipped in a timely manner while also leaving a reasonable amount of flexibility for businesses.

The 30-Day Rule for Shipping Goods
The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. If you don't make a statement regarding shipping time, you must ship within 30 days--thus, the 30-Day Rule. The 30-day window begins when the business receives a completed order and payment.

If the business is unable to ship within the promised time or within 30 days, the merchant must promptly tell the customer by mail, telephone or email, and give a new shipping estimate and give the customer a chance to cancel their order and receive a full refund. This offer to cancel or accept the new shipping date must give the customer sufficient time to make a decision. In other words, you can't call to inform a customer you can't make a shipping time and then demand an immediate answer.

If you don't wish to ask the customer whether you can delay the order, you can cancel the order yourself and give a full refund within the time period shipping was promised. All refunds that are forced by shipping delays must be full refunds, and not credit for future purchases."

"16 CFR Part 435

RULE SUMMARY [by Federal Trade Commission]:
The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

For more information, see Business Guide to the FTC's Mail or Telephone Order Merchandise Rule."
 
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Aliya Esmail said:
Hi everyone, my name is Aliya, and I am one of the owners of this business, and yes I also have my realtor's license. I am so very sorry that there have been delays with your orders and confusion around ownership. I bought Knife Depot from Warren a couple years ago and we are small business. We do typically have a shipping range of 2-5 days processing depending on the product, however, with COVID and holiday rush, we have had A LOT of out of stocks which has caused delays in a majority of our orders. We are not scamming anyone, I've actually had to hire an additional customer service person to try to handle the volume of customer messages and sales. We are trying to fix the communication around late orders or refund customers.

We do engraved knives, and the address in LA is the home of our engraver, she works very hard for the business and has been working for Knife Depot for over 10 years.

I would just like to say that these chargebacks are really detrimental to our company, and we will happily refund you your money if you haven't received the product. We just ask for a little patience, if possible. We do have a process for refunds, and this is what is causing the delay, we have to confirm cancelation with our warehouse before refunding the card since often times they will ship after we refund unless we get a cancelation confirmation. We are working on fixing this as well as being more proactive about communication around what items are out of stock.

Please let me know if you have other concerns, I am happy to discuss over the phone as well.
Click to expand...

"Your warehouse" is likely who had the knife, if at all, and never your company. Your thirty days to obtain the customer's consent to late delivery or to refund the purchase price, expired January 31, 2021. Absent customer express consent to late delivery, that full refund was required to have been sent not later than February 7, 2021. This federal law applies in all fifty states and all U.S. territories unless local law protects the purchser as much or more.

While ignorance of the law is not a defense to prosecution for the severe penalties under the Regulation, you now lack even that useless defence.
 
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