First some backstory:
I've ordered a few knives from their specials section over the past year or so, with orders totaling into the thousands.
On multiple occasions, they've shorted me a knife in my order. In the past, when this was pointed out to them, they responded quickly and sent my missing item(s). Since these knives were all purchased from their Specials section (as per the owner), it means that they usually only have 1-2 of each knife in stock. So in this regard, they must have known that they messed up the orders.
Skip ahead:
On September 8th I placed a $833.40 order with Knifesupply.com. Upon receiving my package I noticed that there were only six boxes in the package, though I ordered seven. Annoyed, but getting used to it by this time, I sent a friendly e-mail telling them that they had forgotten to include my Kershaw Cyclone (the cheapest knife in my order).
I received a response back from them saying that my order was shipped in whole and that I would need to send pictures so that they could file a post office claim.
I immediately took out my camera and took pictures showing clearly the shipping weight (2 lbs. 9 oz) - then more pictures showing the empty shipping box with packing peanuts (7.1 oz). The knives by themselves outside of their boxes (1 lb. 11.2 oz), and then the empty boxes + paperwork that the knives came in (6.5 oz). That comes out to 2 lbs. 8.8 oz.
I then politely stated that there's no way that a Kershaw Cyclone weighs less than an ounce and even if it did, it couldn't have defied the laws of physics and phased through a sealed box.
I also stated that two of the knives had pitting in the blades and took pictures as well. (I have all pictures and will post them if asked).
After days of no response, I wrote back to them and this is the response I received:
Hello,
You can return the Mcusta Knife and the Stretch knife. We will refund for the Cyclone Knife. These knives were inspected before shipment. We seem to have problems with every order, and knives come up missing on every order. You can return the knives for a full refund, but we will not be able to process any future orders.
The item must be unused, in the original manufacturer packaging. You can return to:
Ability Web Service, Inc.
P.O. Box 631
Northville, MI 48167
Thank you,
Shawn
Customer Service
www.KnifeSupply.com
So, basically, they've repeatedly messed up my orders, and are now refusing to do business with me because of their mistakes? I am seriously in shock! This has to be the worst customer service I have ever encountered. What company repeatedly messes up their customers' orders and then blames THE CUSTOMER for their mistakes? I have asked repeatedly for a refund on the Cyclone and have not received a response. I've had to open a Paypal case against them as they will not return my calls after leaving multiple messages.
I've been buying knives online since 2001 and have never had a problem like this. Beware this company. I would avoid their Specials section like the plague at the very least. One knife from my last order was missing the COA and they've yet to address my concerns on that issue. There are too many good knife companies to order from on the internet. I kept giving them a chance even though they can't seem to get an order right, but now this is the last straw. To tell me that I'm banned from buying from them because they can't fill an order right is just ludicrous. Wish me luck in getting my money back. I now also have two damascus knives with pitted blades that I refuse to return because I'm afraid I'll never see them again. I'd rather have damaged knives than no knives.
Knifesupply.com's almost non-existent customer service and inability to deduce that they've made a mistake when hard evidence is presented to them has lost them a customer and hopefully anyone else who reads this will think twice about dealing with these people. I've given them chance after chance and they keep letting me down.
Well now the world knows Shawn. Get your act together or else you have no right to run a business.
I've ordered a few knives from their specials section over the past year or so, with orders totaling into the thousands.
On multiple occasions, they've shorted me a knife in my order. In the past, when this was pointed out to them, they responded quickly and sent my missing item(s). Since these knives were all purchased from their Specials section (as per the owner), it means that they usually only have 1-2 of each knife in stock. So in this regard, they must have known that they messed up the orders.
Skip ahead:
On September 8th I placed a $833.40 order with Knifesupply.com. Upon receiving my package I noticed that there were only six boxes in the package, though I ordered seven. Annoyed, but getting used to it by this time, I sent a friendly e-mail telling them that they had forgotten to include my Kershaw Cyclone (the cheapest knife in my order).
I received a response back from them saying that my order was shipped in whole and that I would need to send pictures so that they could file a post office claim.
I immediately took out my camera and took pictures showing clearly the shipping weight (2 lbs. 9 oz) - then more pictures showing the empty shipping box with packing peanuts (7.1 oz). The knives by themselves outside of their boxes (1 lb. 11.2 oz), and then the empty boxes + paperwork that the knives came in (6.5 oz). That comes out to 2 lbs. 8.8 oz.
I then politely stated that there's no way that a Kershaw Cyclone weighs less than an ounce and even if it did, it couldn't have defied the laws of physics and phased through a sealed box.
I also stated that two of the knives had pitting in the blades and took pictures as well. (I have all pictures and will post them if asked).
After days of no response, I wrote back to them and this is the response I received:
Hello,
You can return the Mcusta Knife and the Stretch knife. We will refund for the Cyclone Knife. These knives were inspected before shipment. We seem to have problems with every order, and knives come up missing on every order. You can return the knives for a full refund, but we will not be able to process any future orders.
The item must be unused, in the original manufacturer packaging. You can return to:
Ability Web Service, Inc.
P.O. Box 631
Northville, MI 48167
Thank you,
Shawn
Customer Service
www.KnifeSupply.com
So, basically, they've repeatedly messed up my orders, and are now refusing to do business with me because of their mistakes? I am seriously in shock! This has to be the worst customer service I have ever encountered. What company repeatedly messes up their customers' orders and then blames THE CUSTOMER for their mistakes? I have asked repeatedly for a refund on the Cyclone and have not received a response. I've had to open a Paypal case against them as they will not return my calls after leaving multiple messages.
I've been buying knives online since 2001 and have never had a problem like this. Beware this company. I would avoid their Specials section like the plague at the very least. One knife from my last order was missing the COA and they've yet to address my concerns on that issue. There are too many good knife companies to order from on the internet. I kept giving them a chance even though they can't seem to get an order right, but now this is the last straw. To tell me that I'm banned from buying from them because they can't fill an order right is just ludicrous. Wish me luck in getting my money back. I now also have two damascus knives with pitted blades that I refuse to return because I'm afraid I'll never see them again. I'd rather have damaged knives than no knives.
Knifesupply.com's almost non-existent customer service and inability to deduce that they've made a mistake when hard evidence is presented to them has lost them a customer and hopefully anyone else who reads this will think twice about dealing with these people. I've given them chance after chance and they keep letting me down.
Well now the world knows Shawn. Get your act together or else you have no right to run a business.
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