Mcusta Tactility Lock Failure

C

cable2304

Joined
Oct 12, 2011
Messages
7
I just purchased a new tactility knife from Knifeworks in Colunbia, LA. I have had it for a few days and I was using it to cut through heavy leather and the liner lock released. After that happened I noticed I can cause the lock to release just from hand pressure. I tried to return to Knifeworks but they said since I had cut something with it, it was no longer new and I cannot return it. Their suggestion was to call Mcusta, but they did not have a phone number. I found their website and they do not list a phone number, so sent them an email and so far no reply.

Has anyone tried to have service work from Mcusta? I generally purchase my knives locally, is the no return policy standard with mail order companies?

Thanks,
Gary
 
I have the same knife, and have found that it has a very weak lock. It will get better with usage, but be careful with it until then. Otherwise it's a great knife.
 
thank you for your quick reply,

Am I wasting my time to try to send in for repair? Sounds like it is just the design of the knife?
 
I sent Mcusta a question once via email about the tactility. It took them about a week to respond and it was in very broken English. I assumed the email came from Japan and it was very hard to understand what it was they were saying. They are very nice knives though, so it sounds like you need to be patient with the knife (as per post above) and definitely with the customer support. Hopefully it'll be worth it in the end.
 
I'd call Knifeworks and discuss the possibility of a replacement. If that doesn't work Roger and team may at least direct you to Mcusta's Warranty contact but regardless, I'd start over myself. If possible. This is steel on steel contact and won't move very quickly without some help.

Short of loosening the body screws and handling the knife a little and retightening them to see if the lock bar seats better, it would be wise to address it with Knifeworks as a flaw first. If you mess with it, that could complicate things.

I've owned three Tactilitys and had no lock problems with any of them. And I'm pretty AR about lock up since some of my cheapest knives can deliver solid lock up. I expect any well made knife to do the same.

Who ever heard of buying even cheap knives assuming the lockup was terrible as a norm in a particular price category? It's a safety issue above all else . . .
 
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This is the weak link in a liner lock. There is a way to substantially strengthen the lockup on most liner locks though.
 
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