- Joined
- Jan 21, 2020
- Messages
- 31
EDIT added March 11 2020: Knife and sheath finally received today after many months of no communication despite sheath said to be ready last October. Still no communication other than automated e-mail with tracking number. But it is my knife in same perfect condition, and with sheath fitting perfectly. It took over a year since payment, and extreme frustration, but ultimately I did receive it. I do suggest that anyone considering work from Michael Sastre consider seriously the below facts, though. I really wish all this hadn't happened because he has done some fine craftsmanship over the years I understand, and I am now pleased with this particular sheath.
I'm a complete believer that you work with a supplier first, to the last possible moment, before ever saying anything publicly. And for small things, you don't say things publicly even then. I also ordinarily, never before in my life, would start an account to lead off with an account of a vendor problem.
That's outweighed by the fact that I do NOT want other people to ever have to experience what I have in this case. A nightmare, and could have been worse with a unique or highly valuable knife, as he requires you to send him your knife to make the sheath. He is even known for making sheaths for Bagwell Bowies. Can you imagine if this had been a Bagwell?!? Thankfully not but I liked the knife I sent very much, and it's gone, long gone, at this point it's not rational to expect I'll ever see it again.
Put bluntly, Michael Sastre, despite claiming my knife and sheath are ready (there was a fit issue previously) since October -- he was paid in February -- and despite receiving return shipping money then, continues to hold my property. He's ignored entirely 11 polite and patient e-mails from me.
Only on an e-mail saying that I had been polite and patient as long as possible but now he must return my property in 7 days or I will file postal fraud charges did he reply, promising to mail the next day. He did not, and has ignored e-mail since and does not answer the phone.
In the months after originally contacting him I found old posts of people who had had incredibly long waits from him but did eventually get their sheath and their returned knife.
For anyone searching in the future, here's someone (me) who has been ripped off entirely and simply ignored by this guy. Not because there was some tremendous amount of work needing to be done that he couldn't get to, but because he just isn't getting my property to the Post Office despite his promises and all the time involved.
It's gone beyond negligence
I hope that this saves one person (or more) from losing their knife and their money and tearing their hair out over such treatment.
FURTHER EDIT MARCH 12: Michael e-mailed me this morning and we had a very positive exchange. Only the broad reasons of health and family and not checking e-mail were given, but more detail is not my business and not my problem. A real shame it came to so much trouble, not reasonably justifiable, but there is a good feeling of resolution all around I believe.
I'm a complete believer that you work with a supplier first, to the last possible moment, before ever saying anything publicly. And for small things, you don't say things publicly even then. I also ordinarily, never before in my life, would start an account to lead off with an account of a vendor problem.
That's outweighed by the fact that I do NOT want other people to ever have to experience what I have in this case. A nightmare, and could have been worse with a unique or highly valuable knife, as he requires you to send him your knife to make the sheath. He is even known for making sheaths for Bagwell Bowies. Can you imagine if this had been a Bagwell?!? Thankfully not but I liked the knife I sent very much, and it's gone, long gone, at this point it's not rational to expect I'll ever see it again.
Put bluntly, Michael Sastre, despite claiming my knife and sheath are ready (there was a fit issue previously) since October -- he was paid in February -- and despite receiving return shipping money then, continues to hold my property. He's ignored entirely 11 polite and patient e-mails from me.
Only on an e-mail saying that I had been polite and patient as long as possible but now he must return my property in 7 days or I will file postal fraud charges did he reply, promising to mail the next day. He did not, and has ignored e-mail since and does not answer the phone.
In the months after originally contacting him I found old posts of people who had had incredibly long waits from him but did eventually get their sheath and their returned knife.
For anyone searching in the future, here's someone (me) who has been ripped off entirely and simply ignored by this guy. Not because there was some tremendous amount of work needing to be done that he couldn't get to, but because he just isn't getting my property to the Post Office despite his promises and all the time involved.
It's gone beyond negligence
I hope that this saves one person (or more) from losing their knife and their money and tearing their hair out over such treatment.
FURTHER EDIT MARCH 12: Michael e-mailed me this morning and we had a very positive exchange. Only the broad reasons of health and family and not checking e-mail were given, but more detail is not my business and not my problem. A real shame it came to so much trouble, not reasonably justifiable, but there is a good feeling of resolution all around I believe.
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