And I couldn't be happier !!!
...
Not.
In fact, never again. i'll make this very short, since I just spent 45 minutes writing them an email just to get a generic customer service answer back from them.
I purchased a M390 PM2 from them, my first new knife in a 5 years hiatus. Decided to go through with the payment, even after seeing that shipping was 49.95$ USD, which equates to 64$ CDN, only to receive my knife two weeks later, with an unannounced extra 67$ in duties and taxes to be paid at the door. Would've rejected the reception had I known shipping was going to cost me 130$ in total, but also found out that Bento have no return, satisfaction, exchange or refund policy. Opened the box, slightly turned off by the money I had just dumped, and there it is, a gorgeous Paramilitary 2 with an equally awesome thumb print right there on the blade, oily fingerprints all over the g10 handle a nice burr on the edge (obviously not from the factory, not razor sharp), and oddly enough no plastic bag...
All in all, very glad I got the knife, 5 minutes on the ultra fine stone and the edge is back to where it should be, 5 minutes in a good detergent bath to take off the oily fingerprints. Even though this is an amazing exclusive knife, Bento Box is a retailer I will avoid like the plague in the future.
...
Not.
In fact, never again. i'll make this very short, since I just spent 45 minutes writing them an email just to get a generic customer service answer back from them.
I purchased a M390 PM2 from them, my first new knife in a 5 years hiatus. Decided to go through with the payment, even after seeing that shipping was 49.95$ USD, which equates to 64$ CDN, only to receive my knife two weeks later, with an unannounced extra 67$ in duties and taxes to be paid at the door. Would've rejected the reception had I known shipping was going to cost me 130$ in total, but also found out that Bento have no return, satisfaction, exchange or refund policy. Opened the box, slightly turned off by the money I had just dumped, and there it is, a gorgeous Paramilitary 2 with an equally awesome thumb print right there on the blade, oily fingerprints all over the g10 handle a nice burr on the edge (obviously not from the factory, not razor sharp), and oddly enough no plastic bag...
All in all, very glad I got the knife, 5 minutes on the ultra fine stone and the edge is back to where it should be, 5 minutes in a good detergent bath to take off the oily fingerprints. Even though this is an amazing exclusive knife, Bento Box is a retailer I will avoid like the plague in the future.
