Yimes
Platinum Member
- Joined
- Sep 3, 2018
- Messages
- 787
I am venting here because my wife and kids just don’t get it...
I am a big Spyderco fanboy. I have owned at least 18 Spyderco knives and considered Spyderco my favorite all around brand.
I have never had a real problem with any of them until recently. My K390 Police 4 had developed what I would consider serious up and down lock rock. It is bad enough that you can hear a clicking when I rock it and there is substantial movement. My research indicates that this is an issue experienced by others. It started slight and developed into very noticeable.
The strange thing, for me at least, is that it never left the house and has only seen kitchen duty and some box cutting and a lot of opening and closing. So I decided, for the first time ever in my life to send a knife back for warranty.
This was about 9 days ago. Yesterday I received a UPS email saying I was getting a package today from Colorado. Kudos for the quick turnaround!! Though I knew what was coming I was still excited to come home to my repaired police 4 today.
When I got home after work and opened the box my heart sank. There was a form letter basically stating it did not qualify for warranty repair or replacement.
Wow. I really had a lot more faith in Spyderco based on all the great knives I have owned and all the great stories I have heard. This experience has really bummed me out.
I’m still going to buy Spyderco because I like them so much, but I am going to pay a little more attention to reviews, especially those that point out issues. Until now I just assumed if there were problems they would take care of them.
Am I wrong to be upset? I have and have owned a lot of back lock knives that never had this problem. Most of which cost a lot less than the Police 4.
What’s the point of this post? Mostly just venting to a community that understands the passion of owning a knife.
Thanks for listening.
I am a big Spyderco fanboy. I have owned at least 18 Spyderco knives and considered Spyderco my favorite all around brand.
I have never had a real problem with any of them until recently. My K390 Police 4 had developed what I would consider serious up and down lock rock. It is bad enough that you can hear a clicking when I rock it and there is substantial movement. My research indicates that this is an issue experienced by others. It started slight and developed into very noticeable.
The strange thing, for me at least, is that it never left the house and has only seen kitchen duty and some box cutting and a lot of opening and closing. So I decided, for the first time ever in my life to send a knife back for warranty.
This was about 9 days ago. Yesterday I received a UPS email saying I was getting a package today from Colorado. Kudos for the quick turnaround!! Though I knew what was coming I was still excited to come home to my repaired police 4 today.
When I got home after work and opened the box my heart sank. There was a form letter basically stating it did not qualify for warranty repair or replacement.
Wow. I really had a lot more faith in Spyderco based on all the great knives I have owned and all the great stories I have heard. This experience has really bummed me out.
I’m still going to buy Spyderco because I like them so much, but I am going to pay a little more attention to reviews, especially those that point out issues. Until now I just assumed if there were problems they would take care of them.
Am I wrong to be upset? I have and have owned a lot of back lock knives that never had this problem. Most of which cost a lot less than the Police 4.
What’s the point of this post? Mostly just venting to a community that understands the passion of owning a knife.
Thanks for listening.