Hello
I wanted to give you guys some personal experience dealing with Medford Knives. I recently sent my Praetorian Ti in for service. While this is certainly a large folder, it is my edc and I was headed to Montana so I and asked them to check on all the hardware to make sure it was secure/tight and tighten the grip on the pocket clip. I've had the thing for over a year, using it everyday and since I would be wet wading I wanted to make sure it was tight in the pocket.
I contacted them and got my return tracking number and followed their suggestions regarding insurance etc. After they received it I got a call from Greg (Medford) to talk over what they were going to do. He was very clear and helpful over the phone and assured me they'd take care of it and get it back promptly.
Sure enough, a bit over a week later it came (insured with sig required). I swear, apart from the cosmetic wear and tear on the handles/slabs it is like new. They apparently replaced the mounting hardware, the pivot screws and reset the blade and tension.
It operates butter smooth but firm, just like the first day I received it. Drop dead solid lock-up and absolutely dead center. And, to say the least, it is razor sharp again.
I called Greg to ask what all they did and what the costs were. He called right back and told me what they had done (all new mounting hardware etc.) and that there was no charge. He indicated that they did the work as warranty and not to worry about it, just glad I was happy.
All in, I spoke to Greg, Amy, Katie and Geoff just coordinating the details for shipping and service and the 2 conversations with Greg. The customer service was personable and great and the work was superb.
I know the whole warranty policy issue seems to get a lot of discussion about no tools to the knife etc but my experience was great. They were happy to talk to me and Greg was very helpful and personable.
I just wanted to give you guys my experience. Dealing with Greg and the staff regarding my knife and the repairs was excellent.
m
I wanted to give you guys some personal experience dealing with Medford Knives. I recently sent my Praetorian Ti in for service. While this is certainly a large folder, it is my edc and I was headed to Montana so I and asked them to check on all the hardware to make sure it was secure/tight and tighten the grip on the pocket clip. I've had the thing for over a year, using it everyday and since I would be wet wading I wanted to make sure it was tight in the pocket.
I contacted them and got my return tracking number and followed their suggestions regarding insurance etc. After they received it I got a call from Greg (Medford) to talk over what they were going to do. He was very clear and helpful over the phone and assured me they'd take care of it and get it back promptly.
Sure enough, a bit over a week later it came (insured with sig required). I swear, apart from the cosmetic wear and tear on the handles/slabs it is like new. They apparently replaced the mounting hardware, the pivot screws and reset the blade and tension.
It operates butter smooth but firm, just like the first day I received it. Drop dead solid lock-up and absolutely dead center. And, to say the least, it is razor sharp again.
I called Greg to ask what all they did and what the costs were. He called right back and told me what they had done (all new mounting hardware etc.) and that there was no charge. He indicated that they did the work as warranty and not to worry about it, just glad I was happy.
All in, I spoke to Greg, Amy, Katie and Geoff just coordinating the details for shipping and service and the 2 conversations with Greg. The customer service was personable and great and the work was superb.
I know the whole warranty policy issue seems to get a lot of discussion about no tools to the knife etc but my experience was great. They were happy to talk to me and Greg was very helpful and personable.
I just wanted to give you guys my experience. Dealing with Greg and the staff regarding my knife and the repairs was excellent.
m
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