- Joined
- Mar 3, 2017
- Messages
- 3
Awhile back I got a 3V Master tanto, the grind on the front of this knife was extremely asymmetrical from one side to the other. Now why would I not just send it back to the vendor for another? Simple, it was given to me. When something is given to you you don't want to tell the person oh that knife you got me that you really put some thought into figuring out what I like... well it's kinda messed up. So I figured I could send it back to Cold Steel as the grind on this new knife is so uneven it should never have made it past QC. I figured it would be a pretty easy task and they would send a replacement, but I was wrong.
Here are some pictures that show I how uneven the grind at the front is https://imgur.com/a/W5XOc
I wrote a description of the problem and took detailed pictures and sent it to the customer service at Cold Steel. They said I needed to send the knife to their facility for inspection and they would let me know what they were going to do. So I put the knife in its original box securely package in yet another box. I included a printed out copy of the email conversation that contained the description of the problem, printed out pictures showing the problem, and my return shipping information.
After roughly three weeks I receive an email from FedEx notifying me that a package was on the way from Cold Steel. Cold Steel did not send this email I have my FedEx account automatically inform me when any package is being shipped by them to my address. As long as the problem was corrected I would not care if Cold Steel never emailed me regarding the status.
So today the package arrived I opened it up and what do I find? It's the exact same knife I had sent Cold Steel several weeks ago with the exact same problem! The knife wasn't even packaged well, it was placed in the original box and that box was left loose in a larger box to Rattle around, I took much more care packaging the knife when I sent it to them. There was no note saying why they were returning the exact same knife, no indication of their inspection determining replacement was not an option, nothing.
All this did was waste my time and money to ship the knife back (I paid for the shipping to them by the way) What a joke, no communication and no replacement of something that never should have made it past their quality control.
Here are some pictures that show I how uneven the grind at the front is https://imgur.com/a/W5XOc
I wrote a description of the problem and took detailed pictures and sent it to the customer service at Cold Steel. They said I needed to send the knife to their facility for inspection and they would let me know what they were going to do. So I put the knife in its original box securely package in yet another box. I included a printed out copy of the email conversation that contained the description of the problem, printed out pictures showing the problem, and my return shipping information.
After roughly three weeks I receive an email from FedEx notifying me that a package was on the way from Cold Steel. Cold Steel did not send this email I have my FedEx account automatically inform me when any package is being shipped by them to my address. As long as the problem was corrected I would not care if Cold Steel never emailed me regarding the status.
So today the package arrived I opened it up and what do I find? It's the exact same knife I had sent Cold Steel several weeks ago with the exact same problem! The knife wasn't even packaged well, it was placed in the original box and that box was left loose in a larger box to Rattle around, I took much more care packaging the knife when I sent it to them. There was no note saying why they were returning the exact same knife, no indication of their inspection determining replacement was not an option, nothing.
All this did was waste my time and money to ship the knife back (I paid for the shipping to them by the way) What a joke, no communication and no replacement of something that never should have made it past their quality control.
