- Joined
- Jun 10, 2020
- Messages
- 675
tldr; What is your experience with Tormek's custom service?
Got a T-8, with accessories including the Japanese Waterstone, months ago. During a recurrent bought of moodiness, I figured what the hell, now or never.
What an amazing tool! I'm no sharpening expert, but it's fun and easy and I'm really enjoying learning how to use it well.
Like any complex sharpening system, there is certainly a rather steep and nuanced learning curve (at least for really precise results), yet what a joy it is!
Although it definitely isn't perfect (the knife jig needs some serious modification), I'm finding it extremely intuitive to use. Especially when I get to make my mistakes using it while practicing on our beat up old kitchen knives
What I'm REALLY bummed out about is that the Japanese Waterstone developed a MAJOR chip out of the side, and it's basically unusable now.
The stock stone graded to 1000 grit range (I think it's actually more like 800-900 grit, who knows) works great, the finished results can't compare to the Japanese Waterstone's 4000 grit range. And the results with that, before it chipped, were pretty amazing (to the eyes of a novice at least).
I sent Tormek USA an email the day it happened. Haven't heard anything in four days. I'm going to try calling today or tomorrow. This should not have happened with otherwise awesome stone.
I kick myself for not inspecting the Japanese Waterstone closely upon unboxing and installation - which you can sure bet I did afterwards with the stock stone - but that doesn't make the loss of a $400USD piece of kit sting any less
Got a T-8, with accessories including the Japanese Waterstone, months ago. During a recurrent bought of moodiness, I figured what the hell, now or never.
What an amazing tool! I'm no sharpening expert, but it's fun and easy and I'm really enjoying learning how to use it well.
Like any complex sharpening system, there is certainly a rather steep and nuanced learning curve (at least for really precise results), yet what a joy it is!
Although it definitely isn't perfect (the knife jig needs some serious modification), I'm finding it extremely intuitive to use. Especially when I get to make my mistakes using it while practicing on our beat up old kitchen knives
What I'm REALLY bummed out about is that the Japanese Waterstone developed a MAJOR chip out of the side, and it's basically unusable now.
The stock stone graded to 1000 grit range (I think it's actually more like 800-900 grit, who knows) works great, the finished results can't compare to the Japanese Waterstone's 4000 grit range. And the results with that, before it chipped, were pretty amazing (to the eyes of a novice at least).
I sent Tormek USA an email the day it happened. Haven't heard anything in four days. I'm going to try calling today or tomorrow. This should not have happened with otherwise awesome stone.
I kick myself for not inspecting the Japanese Waterstone closely upon unboxing and installation - which you can sure bet I did afterwards with the stock stone - but that doesn't make the loss of a $400USD piece of kit sting any less
