I, like many others, are starting to wonder if there is something else going on here........Talk me down off the ledge please............
I'm with you, it's frustrating. After I thought about my money sitting there for 60 days on a 15 day ship time, I started thinking about it like an interest free loan with no terms. That bothered me to the point where I canceled all orders, both Monday sales and presales. Sad thing is I really will miss the other 4.7s and the chance to try a 2.7 and D3V 4.1, but I prefer the companies I give my business to to hold themselves at the same standards I do in safety, quality and productivity.
S!K is going to have to take a hard look at this. Both of these guys have come from the camp of wanting to see the company succeed, and have been respectfully frustrated for awhile now. Long enough that Clip has had enough of the missed deadlines and cancelled.
I'm going to restate my position because it's been awhile and a lot has happened:
I bought into what starter preorders that I could afford and felt comfortable with. I did that because I wanted to see Guy and Ellie have a chance at getting the move behind them, pick up some equipment, add some employees and
get established. I realize what few orders I have personally paid for mean very little on their own, but that was my mindset on how collectively those starter orders would benefit the company.
As I had said in the GBU thread, I'm not going to continue to go in on preorders. I don't normally make it a practice to put money up front on a knife or anything else, unless I need to pony up a small deposit to secure a spot. But full payment, no, not normally do I do that. I made an exception here, and I believe the intentions of this company are good, but will not continue to buy in that manner because that better suited a one-time situation for me personally as a starter program.
When you pair up a customer base that is operating on faith with a company that struggles to meet deadlines, you end up with supporters expressing their displeasure as shown above. And rightly so. They've fulfilled their end of the commitment and it's the company that's missed its projected delivery. S!K has got to fix this. In the past we've seen complaints from folks who have been rooting for the company to fail. Not all, obviously, but some definitely. That's not the case right now. These gentlemen and others recently have been supporters that have finally had enough.
Meeting projected delivery deadlines and increasing production output is going to go a long way toward customer satisfaction. Maybe easier said than done, but it can be done. I am glad to see the addition of employees at S!K. That is a step in the right direction, and a lot of folks have given praise for the increase in communication. From Clip's case, it appears there is more to be done, and I would like to know his experience receiving the refunds, were they received, was it timely, etc. (forgive me if you posted this elsewhere Clip, I haven't got to make all the rounds and I know there are conversations going on in other threads).
I want to avoid any misunderstandings here. I'm rooting for this company to succeed, as I believe most of us here are doing. But to not acknowledge that there are problems is foolish and unproductive. Hopefully this post comes across in the manner it is intended, as constructive criticism.
Dave