Olightstore, any experiences?

Dergyll

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Anyone have experiences with this store? I got serious Alibaba vibes when I went in to look for stuff, with all the unnecessary graphics and promotional ads...not sure if they are trustworthy or not.

Thanks all.

Edit: Just read the the BBB page, nothing but complaints lol...looks like I'll steer clear. Never would've thought Olight had such bad customer service.
 
I've bought from them a number of times. One time they sent me a defective gun light. I initiated a return, they covered return shipping and sent me a replacement. BBB has them down for 41 complaints in the last 3 years. Given their massive sales volume, that's basically nothing.
 
I’ve been joining in on the recent sales and I’ve really enjoyed the lights along with the interaction in the Facebook group. Their customer service is pretty top notch from my observations.
 

This company has been reviewed.​


Olight Store rates itself frequently and very highly.

IT SEEMS TO HAVE A 99.9% FEEDBACK ON ePrey.

Overview of BBB Ratings

Non-Accredited Business

Olightstore​

View full profile


Reasons for Rating​

F
Olightstore
  • 41 complaints filed against business
  • Failure to respond to 8 complaints filed against business.
  • Customer Reviews are not used in the calculation of BBB Rating






"Shipping & Deliveries​

  1. Due to COVID-19, orders will be shipped in two weeks and the RMA is in delay!
    We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. [CONTRARY TO US LAW IN ALL FIFTY STATES UNLESS DISCLOSED AT POINT OF SALE PRIOR TO SALE.] If you receive an order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.
    We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.
    We cannot be held liable for any inconvenience that is caused by delays which are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address.
    Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon."


 
Hmm, I guess I'll go small and get something cheapie...wish me luck! I'll update this post once I get the product.
 
I've bought from them several times and had no issues. Their products are very good and shipping time has always been in the average to fast range.
 
I've bought there maybe 5-6 times and had no issues. In fact, their shipping from China has been faster than USPS Priority in the US on several occasions. During the height of the USPS slow down, olight got stuff to me before schedule (via fedex/DHL) and beat USPS by weeks. And has been said, they do a massive amount of business so take those BBB ratings with a grain of salt. Mistakes happen and with the number of orders they do, there are plenty of bad customers who no doubt love to complain. Sort of like amazon reviews.
 
I have ordered from them and have several of their lights. Pleased every time.

They have a couple little deals going on right now too for a free light, I would post, but I think that might be against the rules?

That kind of gets me thinking about why we don't have a forum section here where everyone can post some great deals they see out there for members to check out.
I realize that we have member dealers, but it's likely something along those lines might be a big hit with many folks.
 
I've bought there maybe 5-6 times and had no issues. In fact, their shipping from China has been faster than USPS Priority in the US on several occasions. During the height of the USPS slow down, olight got stuff to me before schedule (via fedex/DHL) and beat USPS by weeks. And has been said, they do a massive amount of business so take those BBB ratings with a grain of salt. Mistakes happen and with the number of orders they do, there are plenty of bad customers who no doubt love to complain. Sort of like amazon reviews.
My experiences & opinion basically mimic this. I have yet to need any help from their CS for anything, so I can't say anything positive or negative about it.
I can say that I am a satisfied customer and I wouldn't hesitate to return if the need arises.
 
I've had great service and products from them
had one flashlight (Warrior) with problems but pretty sure it was my fault
 
Thanks for the great feedback guys. I dived in balls deep and ordered a bunch of stuff...still in China but at least they shipped quick...I'll update once I get them.

Appreciate the confidence boost!
 
I have ordered 4 -5 times in the past, no concerns in shipping. One of their lights had a concern with burning holes in pockets due to customers not reading how to lock out controls. So far great products , for reference a silver level.
 
I don't mind their products have used some at work and have bought batteries and chargers from them for my personal gear. They have a physical store here in Sydney (which I almost drive past each day) so I can't comment on shipping etc. Now that Zerbralight will only accept orders from US customers I will probably look at more of their products. I need another light light like I do a hole in the head, but I know something will catch my eye.
 
I don't mind their products have used some at work and have bought batteries and chargers from them for my personal gear. They have a physical store here in Sydney (which I almost drive past each day) so I can't comment on shipping etc. Now that Zerbralight will only accept orders from US customers I will probably look at more of their products. I need another light light like I do a hole in the head, but I know something will catch my eye.
That sucks. If I could only keep 1 flashlight, My ZebraLight SC64 would be it.
Hopefully when the virus lunacy goes away, things like that will change back.
 
I don't mind their products have used some at work and have bought batteries and chargers from them for my personal gear. They have a physical store here in Sydney (which I almost drive past each day) so I can't comment on shipping etc. Now that Zerbralight will only accept orders from US customers I will probably look at more of their products. I need another light light like I do a hole in the head, but I know something will catch my eye.
A physical store? Oh that sounds like trouble. The hole in the head thing applies for me too.
 
I have ordered 4 -5 times in the past, no concerns in shipping. One of their lights had a concern with burning holes in pockets due to customers not reading how to lock out controls. So far great products , for reference a silver level.

I had that happen. Learned about the lockout the hard way. "Something smells like burning? Boy my pocket is hot." It also fried the lens of the light. Olight replaced the light free of charge.
 
I had that happen. Learned about the lockout the hard way. "Something smells like burning? Boy my pocket is hot." It also fried the lens of the light. Olight replaced the light free of charge.
Did you get one of the glow in the dark end cap with the new one? For a 18650 light it sure throws a lot of light in a small package.😉
 
Did you get one of the glow in the dark end cap with the new one? For a 18650 light it sure throws a lot of light in a small package.😉

I did not. I've been pretty impressed with my Olights though, now that I know not to carry them in pocket unlocked. I do prefer butt cap buttons for in pocket instead of the side switch. But, the light works a lot better than the thrunite I had so I'm willing to suffer with the lockout for EDC.

I think I'm up to 8 olights now, because of the bundle deals during their sales. 3 EDC sized lights, 2 outdoor lights (perun big and little), and 2 of the Obulbs that were "promotion bundle" things that work better than expected but could use better battery life and then a tiny keychain thing that is lost in the house after telling my toddler it's his light now. All were bought through the Olight Store.

The neat thing about the replacement is I told the customer service gal what happened, in full disclosure, and she's said, "yeah, you need to use the lockout. We'll fix it for you this time still (just no more being a dumby sir)." I just wanted to see if I could buy replacement parts after finding out it was my own stupidity for frying my pants and light. I've not had such a powerful light small enough for pocket carry before, lesson learned for sure. Still have the pants and light, BTW.

I had to read the manual to figure out the lockout because I've always skipped over that section for previous lights, often much less powerful or used on my bicycle so there was no need. It was really simple once I figured out all the "hold for this longs" and "press this many times in sequence" and what not. That's partly why I have more Olights now I think, they operate the same and I don't need to remember how to function the different lights. I'll give some credit to my old thrunite, very simple to use.

My serfas bike lights could use to standardize their operation though. Sometimes holding the button turns it on/off, sometimes it cycles the modes. Small thing, but annoying sometimes.
 
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A physical store? Oh that sounds like trouble. The hole in the head thing applies for me too.
.....yes, well a small shopfront on their warehouse here. They have gone to online only during the 'rona issues but will be back to a step up and swipe your card business before Christmas. You do need to kind of know what you want when you go there are they don't have everything on display.
 
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