Man, that was some seriously poor costumer service... I find that even more outrageous considering how overpriced those pieces look to me.
Sorry that you had to go through that, and thank you for letting us know.
Looks like garage to me, my very first thought would be to make my own with a scrap of leather and a Chicago screw.
Btw as far as I know Top grain is in fact the leather you want, but there are some skilled professional leather workers here that would definitely know better than me.
Alright.Thanks. But Nope. Full grain is the natural hide in unadulterated form. Shell Cordovan is particularly beautiful horsehide leather that comes from the rump of the horse.