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POOR customer service

Discussion in 'Survive! Knives' started by Ramojung, Sep 1, 2017.

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  1. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    PayPal is protecting the customers and themselves because it has become clear survive is unable to. Any financial Institution that processes payments on-line would do a similar thing. Paypal laid it out quite clearly what the problems are. If survive goes under paypal would be on the hook. That is not fair to paypal or any bank really. What do you think would happen if survive only took credit card payments? Charge backs and whatever bank handling their payment process would get out quickly. How about cash or check? This exact situation minus paypal. The problem isn't paypal. The problem is and always has been making knives and issuing refund not from the money that those knive where purchased with. You don't spend money from a product you haven't made yet, not to mention one you took payment for 3 years earlier. That money is long gone.
     
    moshow9 and winger51 like this.
  2. shinyedges

    shinyedges Unfaltering Love & Undeviating Will Platinum Member

    Jun 5, 2012
    Yo sky, my next sheath is coming from you.
     
  3. SpyderPhreak

    SpyderPhreak Rocketman for hire Platinum Member

    Apr 13, 2004
    Coming from a completely objective party who has zero stake in this game and really couldn't care less how this all ends, I truly think the writing is on the wall here. I don't think it's a matter of IF Survive Knives goes under, it's more of a matter of WHEN. o_O

    @Spark How long should this continue to be allowed here? The happenings in this particular forum are a black eye to BF as a whole. Survive's past business practices do not appear to be changing anytime soon, and it seems we're long past the point of keeping this sub-forum open to allow Survive to make amends. :confused:
     
  4. shinyedges

    shinyedges Unfaltering Love & Undeviating Will Platinum Member

    Jun 5, 2012
    Considering people are still waiting for 2.5+ years, yea I think it is past the redemption point.

    Why doesn't survive! Immediately take care of the folks waiting longest instead of selling to new customers? I say protect potential victims of this scheme and close the forum, put them in the hall of shame and hopefully prevent more people from losing their money and waiting for an undetermined amount of time.
     
    Organic556 and winger51 like this.
  5. 120 Acres

    120 Acres

    786
    Jan 5, 2017
    I have a question that might sound like a [email protected] one, but it is not intended to be...

    With everything I read in here, why would anyone take the chance to be one of these people that wait for years and may not get a refund, when all the while there are better knives being offered here on BF by fellow members?
    No doubt S!K makes a great product, but there are members here that can custom make you just about anything you can dream up. All in a timely manner, probably cheaper, probably a much better product.
    I just don't get it.
     
    ArchVV, SpySmasher and winger51 like this.
  6. Skystorm

    Skystorm A Cow Flayin' Sheath Making Angry Gnome

    Oct 17, 2011
    Shipped on time or it's free. :thumbsup:

     
  7. Hundred Acre Wood

    Hundred Acre Wood

    158
    Mar 19, 2017
    Thank you for making it perfectly clear that you're simply trying to libel another business with your continued fact-free rhetoric and accusations.

    It's also apparent from your aggressively hostile attitude that I never want to do business with you. I'm sure others will feel likewise.
     
    palonej, CataD, sryt95 and 2 others like this.
  8. Casinostocks

    Casinostocks Factotum Platinum Member

    Mar 20, 2016
    Hope that you'll net at least 75 out of it :)
     
  9. shinyedges

    shinyedges Unfaltering Love & Undeviating Will Platinum Member

    Jun 5, 2012
    I don't have a single worry.
     
  10. shinyedges

    shinyedges Unfaltering Love & Undeviating Will Platinum Member

    Jun 5, 2012
    Oh, and I'd wager the small group here who condone lies and act oblivious to the facts, won't impact your business in the slightest.
     
  11. Skystorm

    Skystorm A Cow Flayin' Sheath Making Angry Gnome

    Oct 17, 2011
    LOL, Touche!




    I find I can bear that discomfort with a great deal of fortitude. The facts are staring you in the face.

     
  12. SURVIVE! Ellie

    SURVIVE! Ellie

    Apr 21, 2014
    To be clear, I never said the hold was PayPal's fault. If I was trying to spin it that way I wouldn't have included the quote from them, which clearly states where our business model doesn't match with their ideal vision for companies they work with. I included the information about PayPal's hold because one of the main topics in this thread is concerning where our funds are and I thought $21k was a large enough sum that it warranted a notation.

    If you can't keep your comments on topic, then don't bother posting. If that sort of thing continues, I will ban the offending users from commenting in this thread and/or close the thread altogether.
     
    ajvail18, sryt95, XtianAus and 2 others like this.
  13. TommyGun56

    TommyGun56 Gold Member Gold Member

    Jul 29, 2014
    ^^^^^^^^^^^
    Thank you
     
    ajvail18, XtianAus and 91bravo like this.
  14. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    So how are customers who request refunds getting them now?
     
  15. Hundred Acre Wood

    Hundred Acre Wood

    158
    Mar 19, 2017
    Thank you @SURVIVE! Ellie for the update and for enforcing some discipline to this rampant fear mongering being perpetuated by a few angry individuals.

    I'm sure I'm not alone in wanting to see this sub forum return to a peaceful place for discussing our S!K, and regular updates about the progress you're making are critical to keeping people optimistic that their knives are forthcoming. :):thumbsup:
     
    sryt95, Silver Needle and TommyGun56 like this.
  16. Casinostocks

    Casinostocks Factotum Platinum Member

    Mar 20, 2016
    PayPal may decide to block a portion of the sum of monies in a PP account as a part of their risk management assessment and procedure, but that does not mean that they totally have shut the said account down or have completely frozen it. For instance S! may be allowed to have a current working balance with some limits in pace in order to facilitate a part of their business going concerns, i.e, receive funds for the knives which they sell as F-2nds, UBs and LEs. There is nothing wrong with this.

    As with regards to your other post, I am fully well aware of PayPal's intricacies as I have been using them exclusively and continuously for the past 15 years in my own online business. Although I have never had any of these severe challenges which S! is experiencing, I do read through their updated policies and I find their policies becoming more fearsome for sellers. Of course, when bad people who use PayPal tend to abuse PayPal, PP spreads the risk and EVERYONE will have to pay in one form or another to mitigate their losses. This certainly is not an anomaly as it is common practice among insurance Cos, CC Cos, etc for mitigating their losses. The point which I was making was that PP is not really a "bank" and I very much doubt that it is FDIC insured! S! should have never kept those large sum$ in their PP account which has nothing to do with being a good and honest business which has no fear or being an atrocious business fearing its own shadow. Now that black of fund$ is locked up, S! will have to go through hoops to get its money released to them even long after if / when they manage to stabilize their business.

    That was the point I was making that the heavier burden and the onus will be on the PP account holder to prove to PP that all's A-Okay. That's all.
     
  17. gonebad395

    gonebad395 Ironworker!

    May 19, 2015
    Enforcing some discipline? So the people that have gripes with this company are fear mongering? Peaceful place where the koolaid isn't stirred and no questions on their business practices are allowed because it makes waves? Why because the new people you hope to suck in are needed to pay for the knife you ordered months ago? Because you know your money went to pay for another's to be made?

    You cannot deny all the questionable things going on with this company. And every time anything is brought up about it a new update is posted to appease the masses.
    It all calms down and then there is hens house wishes being posted and I hope they do this I hope they do that. All of a sudden another I can't get a refund post or where is my knife it's been years happens.
    So now ban a person or people calling you out on this bs? Close the thread because it isn't the praise you think you guys at survive deserve?
    There is a reason PayPal has locked up your money they trust your business practices even less then the people here and they are making sure they don't get burned. You think they are going to release funds to you? The hoops you guys have to jump through to get money back are way to high.
    I'm sure sitting around the fire one night when knife making was a hobby of guys and the talk of starting it full time sounded good. But as post after post of us unhappy customers happen it didn't work out like that. And now pride and debt have you stuck.
    I hope you guys make a attempt to find a person to run your business because you guys seem to fail at that. I hope you make others right before asking anyone else for a dime.


    Your last post was the best you thanked survive for the updates to keep people optimistic that their knives are comming. Hollowed post are just that hollow and it's been that way for a long time just to slow the complaints.
     
    Last edited: Sep 18, 2017
    Organic556, palonej and argyle1812 like this.
  18. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Um, I can speculate too but in trying to stay on topic I was asking survive how these refunds are going out.....
     
  19. Hundred Acre Wood

    Hundred Acre Wood

    158
    Mar 19, 2017
    S!K has its issues as any growing business has. I'm not defending the way they've handled those situations.

    Rational people like to base their decisions on fact, not emotion. Seeing progress is a fact. Regular communication builds trust by witnessing the progress. Then people who actually have skin in this game can make reasonable decisions based on what they see and know as fact.

    Innuendo, rampant speculation and fear mongering like you've posted most of are not helpful.

    Please stop your tirades and let reasonable people have a reasonable discussion about this based on facts, so we can decide what the risks are to our investments. Because there certainly are risks. But those risks are to be interpreted by the facts, not a bunch of rampant speculation.
     
    CataD, sryt95 and Silver Needle like this.
  20. Casinostocks

    Casinostocks Factotum Platinum Member

    Mar 20, 2016
    Speculate away all you want, but the OP got refunded thru PP and I am not speculating:

    https://www.bladeforums.com/threads/poor-customer-service.1517607/page-4#post-17449962

    https://www.bladeforums.com/threads/poor-customer-service.1517607/page-9#post-17457415

    Deductive reasoning, is what it is called.
     
    Silver Needle likes this.
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