Hi Ellie, I am just wondering about your $10 international shipping option. Does it have insurance and a tracking number? Thank you, and keep up the good work:thumbup:.
The $10 flat rate is for USPS Priority Mail International (First Class International for supplies and less expensive gear orders). That includes insurance and you will get a tracking number. The tracking might not be very thorough once the knife passes to the local postal service though. Thank you! You guys are the reason we are able to do what we do each day.
I thought posting here would be better
Nope. "Ugly Betty" is reserved for Ugly Bettys. They are particularly scuffed up blades that will be significantly discounted, with no returns or warranty. Keep an eye on the Factory 2nds or Limited Edition section of the website, I'm not entirely sure where we are planning to list those.
I remember reading elsewhere that there is little profit on the bigger blades because of low numbers of orders. It's going to be quite some time before work starts on the 8 and 10 I'd imagine, so why close the preorders on them so soon?
I imagine that once people see a video of someone cutting a car or something in half with a 12 there will be a serious uptick in interest for a big chunk of Survive! steel.
"None of your beeswax" is a perfectly reasonable answer.
Thanks
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Mainly because we don't really like being accused of being a scam. We would rather just stop the open ended preorders. Once they are a bit closer we will probably do another presale for them. Otherwise, we will start focusing on things like the 48-hr preorder we did for the GSO-5.1.
That will also help with some common confusion we are seeing from new customers who aren't sure how to order. There is a lot going on right now so closing those will mean there is one less thing to try and explain. I tried to give a lot of notice on these so folks have some time to plan for it, especially since they are the more expensive models.
Hello,
This question is for Ellie, or someone that has purchased via "PreSale". I'm trying to purchase a 4.1, from an email I received, and the website states "Availability:Currently available for Presale". However, it shows All steel options for this product are unavailable. So does that mean the PreSales are done, there will be PreSales soon,or I just missed the emails "limited" avability?
We limited how many of those were available and they sold out later Friday evening. There will be more GSO-4.1s available for regular Monday ordering once these existing orders have all been fulfilled. Check our Production Schedule page Monday mornings to know when those are going to be in stock.
...I rather not call to bug Team Survive! regarding this issue...
I was going to say to send me an email with your order numbers but I just saw the notification that I received a new email from you. I will get over there and get that processed shortly.
I see where you're coming from, Casino. I have two on order myself, and had to resort to picking one up secondhand in order to see if I even like these awesome looking blades. I doubt I'll want to cancel my orders, but it's good to know the best way to reach the Survive! team with questions. I sent a message through their system about an address change for my GSO6 preorder, but I'm not sure if that's the best way to reach Ellie/whoever else she has helping her with orders at the moment. Thankfully, I have ample time before my package is sent
I've always had good luck with the messaging system attached to orders. I'd like to think it makes things easier on their end because the note directly references the exact order in their system where as an email is a whole separate program. I would think that even helps avoid mix ups.
If you have multiple orders and choose to send a message from their website you probably ought to create a message for each order.
I think this holds regardless of what kind of changes you make to your orders (ie address update, etc.)
I have heard that changing your mailing address in your Survive account only updates future orders, not your previous ones.
Since I deliberately skipped the starter campaign and placed my orders about a year later I went into this process knowing that the turn around time would be pretty long.
As a result I'm going to hang in and pretend I never placed the orders so that I can have a series of happy surprises in the future.
If I had jumped into the starter campaign thinking that I would have knives in 2016 I'd probably be feeling a little sorry for myself as well, since the ones I wan't are still on hold.
The messaging system in our website is VERY unorganized. It doesn't send me a notice when we get a new message and I have no way of knowing when messages were sent, or any clue as to what the message is about without being kicked over to a new page away from your order information. It is a great place to send messages about
change of addresses because I will always check those messages before shipping an order out. Fancier is right about updating your address yourself, it only updates your customer account, not your existing orders. Only we can get in to update the order addresses so please make sure to contact me about that.
I have been completely swamped lately and am doing my best to get through emails so that the new hire doesn't get completely thrown into the fire and quits in the first hour. I am planning to have most answered by next week. The good news, there will soon be a new person starting to help out with emails so that the inbox doesn't get bogged down again.
