Just for my own FYI. So what should be the best way to make contact? Will the web contact page be updated or will the new hire take care of that and help alleviate the problems with the system? I know that PM's thru FB really may get bogged down also. I have not noticed Ellie's direct email address. I did send out a query x 2, on a preordered 3.5 , and will wait on the new person catching up, as it is not a big hurry thing.
I do look forward to my 2nd's 2.7
NVM...the contact page is different that the direct survive email noted on web site, which is ellie's email I guess.
Thanks Ellie for getting back to me yesterday!!
The contact page is its own thing that gets forwarded to our usual
Info@SurviveKnives.com. The messaging system that is available when you are logged in to your customer account is the messy one. Either way, the new hire should great improve response times. I'm hoping to start training next week.
A quick ? About the free shipping I choose it for my cru forge and my 2.7 will I get a ship notice and tracking on those or just a notice it shipped? Thank you in advance Ellie!
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Yep, the free shipping option is USPS Priority Mail (First-class for small items like handles only). Either way, you'll get an email with a tracking number.
OK I'll be that guy, when's my hat coming?
Ha!
Can we get an idea where the 4.7 orders are at? I'm order # 7489 from back in December.
Patiently waiting, just trying to know what to expect.
We are still working on the preorders from earlier in 2015, but it shouldn't be too much longer until those are completed and we are on to the December Presale orders.
Good thread concept and looks like it's a great way to communicate with Ellie for questions that are of public interest as well. After reading the second page, I saw one or two questions for Survive! and the rest was discussion and members helping members. I suggest we post direct questions in a specific color/format (red/size 5 below for example) to make them easier to catch for S!K when scrolling through the thread.
Question on seconds orders: I've seen a lot of 2.7s go out; will the customers that ordered a 2.7 and a 4.7 at the same time experience a longer wait while both 2nds orders are assembled and shipped? Thanks!
For the record, with the exception of 2 or 3 threads, I read every single post on here. Giant red letters are probably not necessary.
The Factory 2nds that have been available are blades that we have come across while working on the regular Preorders. They are not related. You have probably seen more news about them than the preorders because the forum folks seem to be more willing to partake in the Monday race than your average consumer.
I do not think they ship in the order they are received. I have 2 low order number 2.7's seconds from the 5th and I have seen higher order numbers post here, that already shipped in front of my orders. Maybe if you make multiple orders they go with the highest number, not sure.
Preorderers and buyers of more than 1 seem to get less around here..JMO
I also have an email in and no response so far. We are at 20 business days... I figured an extra week is ok, but now we go into 2 extra weeks.
Most orders shipped yesterday. Some of your orders were ready to ship yesterday, but I expect that more of them will be ready to ship by the time Monday gets here. So I held off on your shipping label until Monday. If they are ready, they all ship together. If they aren't, then the ones that are ready will ship Monday.
We should also remember that the knives from July 5th all sold out in less than 3 minutes.
The preorders definitely take priority, but if we come across Factory 2nds in the process, we make them available. If it makes sense to do so, we will try to combine your orders. If not, we will ship them separately.