Quiet Carry The Nine - frame lock problem

foxblaze

foxblaze

Joined
Apr 9, 2017
Messages
23
I purchased new a Quiet Carry The Nine from a few months back. I think it's a fantastic knife, and one of the smoothest actions I've experienced. It's a joy to use.

However, I noticed pretty quickly when using it for moderate tasks - like cutting cardboard - that with just the normal pressure from squeezing the handle, the frame lock would travel too far. With minor pressure, the lock makes a "click" sound and travels to about a 95% lockup (basically almost even with the rightmost edge of the pivot arm of the tang).

To resolve this, I can press the lock to the left and it will click back to where it's supposed to be.

Is anyone else having this issue? I wonder if it's a manufacturing defect, or if this is just a common issue. I emailed Quiet Carry, but the responses were very dismissive: "you need to learn how not to squeeze so hard when using the knife." I also sent a video showing how just a slight pressure would cause the problem, but again, was told I was doing something wrong. It was off-putting to say the least.

Appreciate any feedback on your experiences with the knife!
Justin
 
foxblaze said:
I emailed Quiet Carry, but the responses were very dismissive: "you need to learn how not to squeeze so hard when using the knife." I also sent a video showing how just a slight pressure would cause the problem, but again, was told I was doing something wrong. It was off-putting to say the least.
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That's a shame. that's not a cheap knife with a price of $335. I'm not sure what the issue is but I guarantee I'd never buy one of their knives after a BS response like that.
They say they are made in Taiwan. They are probably just an importer with no facilities to do actual warranty work. My guess, all they can do is send you a replacement and they might all have that same issue.
I read their warranty page. There are so many conditions they can always deny a claim for something. Based on their warranty, I'd say they have no faith in their products or customers.
There are just too many quality knife companies with great customer service to put up with responses like that nonsense. Good luck resolving your issue and thanks for the warning.
 
First thing I'd check if the lock face looks like its making good contact but just moving over is that the stop pin isn't undersized. You can check by wrapping it with some tape.

The cutout for the frame lock looks big, if you push the lockbar towards the spine does it touch?
 
I have not had that issue with mine. They sent me the wrong version initially and took a while to respond but eventually did get me the correct knife. So I'm not exactly surprised you got that kind of response. Keep pushing customer service that your knife is defective.
 
sounds like the lock angles on the tang and lock bar are wrong, to me. I'd call it defective if it were mine. you can squeeze a frame lock over on one that's done right angle wise but....... it takes more effort than in the hand and squeezing it while using it to cut cardboard.

I looked at the knife as I've never heard of it and saw the price point and...nevermind, doesnt matter. I'd send it in for warranty work or replacement.
 
My understanding is that Bryce Alexander -- the owner of Quiet Carry -- designs the knives, which then are manufactured in Taiwan.
Final quality control is done in Mesa, Calif.
The knives have garnered near universal praise from reviewers and consumers alike.
The half dozen QC that I own are the equal of the best of the best in my collection.

My advice: return your folder as defective and request a replacement.
 
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V-1 said:
That's what he tried to do but Quiet Carry told him, "you need to learn how not to squeeze so hard when using the knife." Quite the response on a $335 folder.
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If I was the op, I'd still tell them I want to send it in......

If they say no and that they wont least look at it........then op knows what hes dealing with.
 
foxblaze said:
I purchased new a Quiet Carry The Nine from a few months back. I think it's a fantastic knife, and one of the smoothest actions I've experienced. It's a joy to use.

However, I noticed pretty quickly when using it for moderate tasks - like cutting cardboard - that with just the normal pressure from squeezing the handle, the frame lock would travel too far. With minor pressure, the lock makes a
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Absolutely put the knife in a box with a description of the problem and send it back for repair or replacement.
 
Just tell them you’re going to send it back to them or charge back your credit card - they won’t like either one but they’ll like the second one worse.
 
Next thing I’d do is advise QC that there is an open thread detailing your issue here on the Forum. A Forum which has hundreds (thousands?) of members.…many waiting to see the result of your issue/their customer service. If that doesn’t get their attention then I, for one, would eliminate the brand from any future consideration.
 
flash900 said:
No need to make threats.
Just send it back and if it's defective they'll see that and make it good.
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yep, ^this. I also see no reason to make threats....op, just ask to send it back and have them look it over and repair if needed.
 
I’ve had a bad experience with soft hardware on a QC knife. OP, make sure the body screws are all tight and see if the lockup improves.

If so, then you have a quality issue with hardware or threading. At that point, there’s not much that can be done with the knife. If the lockup is unchanged, then there’s a problem with one or more of the imported components. Perhaps major parts could be replaced.

QC garners a lot of questionable praise for design, but they can only replace a knife, not fix it. They don’t really manufacture anything; they’re more like assemblers. They’ve also been less than transparent about where all the components are made. They are now a brand I avoid.

At the $300-$400 price there are too many other choices for a knife that offers service and support.
 
Thanks for all the ideas and suggestions. After reading through these and considering, I think the most reasonable way forward is to be more direct, stating that I'm not satisfied with the knife in its current form and believe it's defective and request to return it for service/replacement. Hopefully, I'll get better results this time around. Then I suppose I'll go from there.

Thanks, appreciate the feedback.
 
I had a lock bar on a Chase break on one of my many QC knives. I emailed them and they told me to return it. They replaced the linerlock and had it back to me in a couple weeks. I think they have the ability to repair it. JMO
 
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