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Reate US Warranty and Service , Limited.

Discussion in 'Reate Knives' started by crawler619, Aug 24, 2016.

  1. crawler619

    crawler619

    22
    Jul 3, 2014
    Last edited: Mar 4, 2017
  2. RamZar

    RamZar Gold Member Gold Member

    Mar 3, 2013
    So, if you or someone else just did some anodizing on the titanium the knife will no longer be covered by warranty?
     
  3. crawler619

    crawler619

    22
    Jul 3, 2014
    Update for service.
     
  4. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    what does this update mean?
     
  5. Mo2

    Mo2

    Apr 8, 2016
    I requested a new pivot a week or so ago, hasn't arrived yet, but I'm guessing its going to take a while to ship from China.
     
  6. Hackenslash

    Hackenslash Platinum Member Platinum Member

    Jul 25, 2014
    I think he means that SoCalKnifeworks no longer provides the Stateside service and support for Reate knives. The original post gave him as the contact for support and he edited to show that he no longer offers that support.

    I hope Reate can get a new service site. At their current pricing, that's kind of necessary.
     
  7. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    OK thx. That explains. I read the OP first, which contains info of him no longer offering the service on Reates behalf, and then his second post, without paying attention to the dates. Anyway, this lack of promptly available service is somewhat concerning to me given Reate knives price point.
     
  8. Freedom556

    Freedom556

    82
    Jul 10, 2015
    are there any updates on this? they are going to crash hard if they end up having the same reputation as microtech. they are great knives, but they don't have the wow affect of an automatic, which is the only reason IMO that MT is even still around.
     
  9. ReaTe

    ReaTe

    432
    Feb 15, 2014
    Hi everybody,
    First, thank you so much for supporting Reate Knives.
    Please kindly contact [email protected] for warranty service if you need any help from us.
    We will get back to you asap once we receive your email.
    Thank you.
    Reate Knives.
     
  10. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    Reate - could you please be a bit more specific, like where (China or USA) what types of warranty work will be done, how soon they can be done, and whether shipping will be covered?
     
  11. ReaTe

    ReaTe

    432
    Feb 15, 2014
    Reate Knives Warranty Information:

    *1. Each knife we send to our customer goes with some additional accessories such as little screws and steel tapered ned, just for future use.
    *2. Reate will repair or send a new one to customer and pay for the shipping for the deficient one back to China if there is a quality problem.
    *3. If you choose to replace the knife, we may replace it with the same model or one of equal value. The original knife must be shipped to our appointed address.
    *4. If the knife is damaged due to misuse, Reate can repair it free of charge, but the shipping will be borne by customer. Repairing includes changing small screws, the finishing repairing of blade and handle. The repairing can be finished within 3 to 5 working days depending on the level of damage.
    *5. Any modifications to the knife made by customer will void the warranty.

    You are always welcome to contact Reate Knives at [email protected] or [email protected] if you need any help from us.

    Thank you.
    Reate Knives.
     
    4mer_FMF likes this.
  12. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    Thank you!
     
  13. recon493

    recon493 Gold Member Gold Member

    263
    Feb 22, 2017
    I just received replacement screws for my Reate Torrent via China. Once it was shipped, it got here in three days. Thank you Joan Lu and Reate knives.
     
    Thomas Stearns likes this.

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