I generally love my Benchmades. Looking back, I had an old 3500 from 10 years ago where the scales didn't line up. It wasn't simply a loosen / re-tighten deal. I sent it back and they fixed it (I'm not sure how), but it was good to go when they returned it. So, Benchmade made it right.
Yesterday I just received my CF Proper (318-2). It is absolutely perfect, EXCEPT one screw is not totally black. It's more of a worn black/copper color. I don't want to return it, but thought I'd just ask Benchmade for about screw. I doubt they'll send one though and require me to send in the knife for warranty. I'll probably just live with the discolored screw.
Other than that, things have been good.
they’ve sent he out full sets of body screws for both my 320 & 890, no questions asked.
give them a call, i’m sure they’ll take care of you.