First of all let me say I'm not loyal to any one brand. Nor did I create any problems where none existed. However, for better or worse I've needed to work with warranty groups. Personally, as a usable tool, I really do care about the warranty. In addition, I feel that american knife companies have a big competitive advantage in the States if they have great warranty support. It's one of the reasons why I would spend $20 more for a ZT over a Kizer with similar functionality. Overall Grade (F), ZT Detent Rock on 0562CF Request Knife has detent rock when closed Do not sharpen (had a mirror edge on it) Process (Grade: A) Sent in knife with warranty request form. Have setup with UPS for reduced shipping Communication during process? (Grade: C) None Time to Resolve (Grade: A+) 2 weeks total from ZT getting the knife to me getting it back Resolved? No, issue worse (Grade: F----) Detent rock issue was not addressed Knife was sharpened even though I requested them not to do so. It was even noted on their internal repair paperwork! (Overall Grade: C) Benchmade - Centering issue on Doug Ritter Grip Request Please fix centering issue Do not sharpen Process (B) Sent in knife with warranty request form. Communication during process? (B) 1. Email from BM 4 days after they received the knife 2. Shipment notification from UPS when the knife was coming back Time to Resolve (B) 4 weeks total from Benchmade receipt of knife to me getting it back Resolved? Kinda (C) Blade is now slightly less off center in other direction Knife does not appear to have been resharpened (Overall Grade: B) Kizer - Knife missing screw Request Received Kizer IFT-L that was missing a scale screw Process (Grade: D) Sent an email, all in all sightly confusing since the paperwork in the box pointed me to older warranty information. Communication during process? (Grade: C) None Time to Resolve (Grade: C) 5 weeks from initial request Resolved? (Grade: A) Received parts as requested, items were shipped from China. (Overall Grade A+) Benchmade - Parts Order for Deep Carry Clip Request Deep carry clip for Benchmade 940-1501 Process (Grade: A+) Requested from very nice lady on phone who was super helpful Communication during process? (Grade: C) None Time to Resolve (Grade: B+) 3 weeks from initial request Resolved? (Grade: A+) Received parts as requested! (Overall Grade A+) ZT - Replacement Clip and Bearing for ZT0562 Request Replacement clip and clip screw Background, I had gotten the factory one hung up, I was able to bend it back, but figured this would be good quick test. Also requested a replacement pivot as I thought that could play into the detent rock...now that I've studied things a bit more, that doesn't make sense. Process (B+) Filled out warranty form on webpage Communication during process? (A+) Yes, informed me that bearing/pivot would cost $10, I paid over phone with CC Time to Resolve (B) 3 weeks from initial request Resolved? (A+) Received parts as requested!