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Refund status

Discussion in 'Survive! Knives' started by argyle1812, Sep 19, 2017.

  1. argyle1812

    argyle1812 Gold Member Gold Member

    522
    Mar 6, 2016
    I thought it would be a good idea to start a thread showing how long it will take to receive a refund so others know what to expect. I emailed S! yesterday asking for a refund on my 7/7 preorder and my GSO 8 preorder. Both of which were ordered about a year ago. Well see if I get my refund by the end of next week as Ellie mentioned in the other thread.
     
    Mister Q, craytab, Organic556 and 2 others like this.
  2. gonebad395

    gonebad395 Ironworker!

    May 19, 2015
    Good for you! Now that a new restructuring is going on again per survive you'll get it fast.
     
  3. BWatt

    BWatt

    137
    Apr 29, 2016
    I preordered the GSO-4 Limited on 11/12/16 and am now a week past the 10 months they said it WOULD be shipped after. The actual timeline given was 6-10 months. I had no problem waiting that for the knife, but hearing people are having to wait years didn't exactly bolster my confidence in their ability to deliver anywhere near on time. I asked them nicely to either ship my knife out in the next week or kindly refund my money on the preorder. Honestly, the knife would be preferred at this point, however, I'm not sure I want to gamble money on the fact I may get neither knife nor money back if I wait too long.
     
    Last edited: Sep 19, 2017
    Organic556 and argyle1812 like this.
  4. Organic556

    Organic556 Gold Member Gold Member

    964
    Aug 30, 2015
    Emailed survive Saturday asking about my 4.1 2nd order as well as a refund. Received a response yesterday that my order was gonna ship within 90 days. I choose to respond to that email with a request for a refund. Didn't want to wait 90 days, to find out it still wasn't close to shipping. As of now no response to the refund request. Will let you all know when I get a refund. Or if it's before the end of next week.
     
    Mister Q and argyle1812 like this.
  5. Mister Q

    Mister Q

    4
    Sep 19, 2017
    I pre-ordered a GSO 4.1 Factory Second on 03/01/2017 and as of today it has gone way past the 90 days, so I also asked for cancellation of that order since 08/10/2017, and still have not received a refund for that order.
    I had also pre-ordered a GSO-8 since 09/23/2016, and because of the same casual disregard of timelines, production schedules that continuously shift and email excuses that most are familiar with, I also decided to cancel that pre-order at the same time.

    The last email I sent asking for the status of the refunds was two weeks ago, and is still unanswered. Paying for the knives in advance was not an issue. Completely breaking trust with customers is.

    Would the real Survive! Knives please stand up and deliver?
     
    Organic556 and argyle1812 like this.
  6. Cipriano

    Cipriano

    47
    Apr 16, 2015
    I'm really torn as to whether I should request a refund on my 90-day+ 4.1 2nd. Half of me says "Protect my money". Half of me says "Don't get caught up in the panic and thus hurt the company". But as much as I want to the support S!K, things are just looking worse. And Ellie's response in the "poor customer service" thread left a bad taste in my mouth. Like I said - torn!
     
    shinyedges, BWatt and argyle1812 like this.
  7. scout1sg

    scout1sg

    926
    Nov 9, 2009
    I'm going to hang in there awhile longer to see how the year plays out, I'll just be motivated to hear others here begin to start receiving their orders no matter which model it may be. If anything it will show progress is moving forward. Of course it would be nice to get some sort of updates on orders placed by order# and or dates as I'm totally confused on which pre-sale/pre-ordered 4.1s as well as other models have been shipped out and received.
     
    Oyster likes this.
  8. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Check with how you paid (paypal, credit card) and see how long you have to file a claim. Paypal is 180 days.
     
  9. cold one

    cold one Gold Member Gold Member

    812
    Jul 23, 2009
    Well, with the GSO-6 production not really progressing, I have decided to ask for a refund for my orders. It's been about 14 months since the pre-order closed and I paid 15-16 months ago.
    Emails were sent today, now a new form of waiting begins.

    DAY 1
     
    argyle1812 and Organic556 like this.
  10. Mister Q

    Mister Q

    4
    Sep 19, 2017
    What did she say?
     
  11. Lozza

    Lozza

    49
    Jun 12, 2014
    How can a company do a 'preorder' on a factory second.....? Odd.

    Anyway. I preordered a gso 6 on the 12th May 2016 and cancelled it on the 13th May 2017. I got one email a few days later saying they received my email and got the refund on the 31st May 2017.
     
    chiral.grolim likes this.
  12. wazu013

    wazu013 Gold Member Gold Member

    Dec 14, 2011
    I wondered the same thing. Here's the way it was explained to me, in great detail I must say.
     
    Lozza likes this.
  13. Lozza

    Lozza

    49
    Jun 12, 2014
    Cheers for that. As I see it no matter what angle or thoughts are thrown towards the preoreder 2nds, they are taking money on a guess.
     
    Organic556 and wazu013 like this.
  14. craytab

    craytab Gold Member Gold Member

    Jan 26, 2012
    Check in the "poor customer service" thread in this very subforum. Last 4-5 pages I think. It is long. Hard to miss.
     
    Mister Q likes this.
  15. argyle1812

    argyle1812 Gold Member Gold Member

    522
    Mar 6, 2016
    Well I received an email from Ellie this weekend asking to confirm my refund which I did. Hopefully this is good news.
     
  16. braillediver

    braillediver Gold Member Gold Member

    Oct 6, 2007
    I believe the people who received "Seconds" questioned why they were "Seconds" since they couldn't find any flaws on the knife. This led to the belief the "Seconds" were just being sold to generate revenue.

    Remember Lance (the unofficial official spokesman for survive! knives)- “the company is now "asset rich and cash poor."

    https://www.bladeforums.com/threads/poor-customer-service.1517607/page-6

    Which means survive! knives needs to generate operating expenses by selling knives to generate the funds to make the knives already paid for while not actually making the knives they just sold.

    There’s a difference between being mean and just telling the truth. Anyone new who is going to “invest” in this company needs to know the truth.
     
  17. chiral.grolim

    chiral.grolim Universal Kydex Sheath Extension Knifemaker / Craftsman / Service Provider

    Dec 2, 2008
    The seconds have a shorter delivery time-frame for a reason, namely that those knives are already in process and were paid for with the "investment" (and yes, Survive! actually used that word in the Starter program that generated the funds that got production rolling in the first place) of knives sold in the Starter program.
    Survive! has stated on this forum and Lance simply re-iterated that S!K used the Starter funds to build infrastructure as well as purchase steel in sufficient volume to build not just the knives ordered but MANY MANY more, and putting in deposits with contractors to produce said knives, hence becoming "asset rich and cash poor". THAT is the "truth" as far as we know it.

    It is clear that S!K over-spent on assets, particularly in light of the fact that a LOT of the product turned out unsatisfactory (again, based on what we know). Now, what is a tiny company to do when the contractor returns tons of product that doesn't meet your specs? Something went horribly wrong there, but that is being kept private and so S!K must bear the penalty from consumers who expected their knives LONG ago. *shrug*

    If you buy a "pre-order" knife, you are paying for a product that isn't even made yet and providing S!K the capital to make that and probably other knives as well, i.e. you are investing in the production of your knife while subsidizing the manufacture of knives that other people will pay for down the line. And by the way, that is true for products you buy from other companies "off the shelf" as well. *shrug*

    If you paid for a second, you are actually paying for a knife that is in production on someone else's investment that didn't quite meet specifications so it is offered to you at a discount (and shorter delivery time frame, long as it may be) and S!K will use those funds as part of getting that "someone else's investment" ready for them (since you now own the knife that was supposed to be theirs), and yes that includes keeping the production facility in operation. So in a sense, yes, your funds help generate future knives while your knife was paid for by funds that came before yours, but that knife you paid for only exists because some person (not you) invested in its production to begin with and the product wasn't satisfactory.
     
  18. ndmiller

    ndmiller Platinum Member Platinum Member

    Nov 30, 2015
    Come on guys, let's stick to actual facts you actually know. These statements are complete and utter speculation based on assumptions about a company actions in which you have no first hand inside knowledge.

    Sure Survive! is lousy with delivery estimates, timelines, and communication, but show me the balance sheets, the asset purchases versus what was planned, the number of products produced and what percentage was unsatisfactory detail you seem to possess on a private company. Clearly only Survive has this information, and while your opinions of why may be right, wrong or in the middle, they are not truths anymore than Survive's most recent estimate on shipping.

    I've stopped my Survive purchases a while ago for the same lousy delivery estimates, timelines, and communication they are now well known for. I also know these threads will never stop, but the made up part skewering the company and owners, implying fraud, malice and intent will really be Survives demise. I will miss them when they are gone and will sell my S!K users for many times what I paid just like my REKAT knives from decades ago.
     
  19. BWatt

    BWatt

    137
    Apr 29, 2016
    I agree 100% about sticking to the facts and not speculating or making accusations. This will only hurt the company and those that are sticking it out and waiting on knives to be made. If the company gets slandered and their reputation damaged to the point of closing shop, nobody will get a knife or a refund.

    Also, that is not what this thread is about, there are plenty of threads that are flaming S!K right now, but I personally know the OP and know for fact this thread was not created to further slander the company, but only to track refunds so that others may know what to expect.

    With that out of the way, i have received prompt responses from Jordyn regarding the refund. She let me know the 4 LE will not be done for at least another 90 days, and asked if I wanted to wait or wanted a refund. She said they do not keep credit cards on file so they could mail a check or Paypal the refund. This was done earlier today, and she responded twice to me today within a few hours of emailing them. I emailed her back my PayPal email and will let you all know when the refund is completed.
     
    Last edited: Sep 21, 2017
    Silver Needle likes this.
  20. cold one

    cold one Gold Member Gold Member

    812
    Jul 23, 2009
    Got the same email about not keeping credit cards on file, I chose to just get my refund via PayPal.
     

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