Returning items to drop.com returns

Motega

Motega

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Jun 20, 2006
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Hoping someone could help as we've exhausted all other options.
The wife bought me a maintenance kit for $80 for Christmas.
A week later I bought the kit for myself- at half the price.
When I told her she explained the situation.
She is having a tough time even reaching them.
The web page clearly says "Free shipping and returns" but they are not responding as far as I can tell.

Anyone have a phone number or inside info on what the deal is? I never ordered from them before. Seemed like a legit company. But a quick Google search revealed a really nasty post from one of their "customer service" reps. From what i saw, someone was just asking politely how to return something and that no one had responded and the rep posted a picture of a crying baby and was obnoxious about it. Clearly not an appropriate response even if there were prior messages I didn't see.

Anyway, if anyone has some insight, please pass it on.

Thanks
 
Yes. GB&U.

Thus might help @Massdrop

Motega said:
Hoping someone could help as we've exhausted all other options.
The wife bought me a maintenance kit for $80 for Christmas.
A week later I bought the kit for myself- at half the price.
When I told her she explained the situation.
She is having a tough time even reaching them.
The web page clearly says "Free shipping and returns" but they are not responding as far as I can tell.

Anyone have a phone number or inside info on what the deal is? I never ordered from them before. Seemed like a legit company. But a quick Google search revealed a really nasty post from one of their "customer service" reps. From what i saw, someone was just asking politely how to return something and that no one had responded and the rep posted a picture of a crying baby and was obnoxious about it. Clearly not an appropriate response even if there were prior messages I didn't see.

Anyway, if anyone has some insight, please pass it on.

Thanks
Click to expand...
Need more info like a timeline and how you communicated.
 
Thanks guys- I assume she didn't open it since it was a gift. Good advice on the label, I guess I should tell her to look at it.
I have to assume a lot of people are going to want to get a refund on the difference. They listed the item and dropped 50% a week later.
Is that why they call it drop.com? More people buy bigger the savings?
Not sure I quite follow their business model. Not a complaint. just confused.
 
https://drop.com/support

So, are you asking about returns/exchanges, their business model, or both?

And can you link their CS rep posting a crybaby pic that you referred to? Im sure that would help others make a decision about whether or not to use them.
 
Motega said:
Sure, I can unignore you for one post:

https://drop.com/talk/1224/does-massdrop-provide-customer-support


: reshunned :
https://tenor.com/vuzp.gif
Click to expand...
Classic.

Ok I owe Massdrop a partial apology. Given that Massdrop emails reach me perhaps 3 or 4 timer per day sometimes I never thought support emails would be end up in spam. The original Massdrop response: return ship for refund, was within 3 or 4 days

One of the folks replying in that thread has an avatar that's a "Baby Smoking a Cigarette". Is that the offensive image you are reporting?
 
Motega said:
Sure, I can unignore you for one post:

https://drop.com/talk/1224/does-massdrop-provide-customer-support


: reshunned :
https://tenor.com/vuzp.gif
Click to expand...

I seem to have missed the post where their CS rep posts a crybaby pic.

Motega said:
... a quick Google search revealed a really nasty post from one of their "customer service" reps. From what i saw, someone was just asking politely how to return something and that no one had responded and the rep posted a picture of a crying baby and was obnoxious about it. Clearly not an appropriate response even if there were prior messages I didn't see.
Click to expand...
 
Danke42 said:
One of the folks replying in that thread has an avatar that's a "Baby Smoking a Cigarette". Is that the offensive image you are reporting?
Click to expand...

The person whose profile pic does not have a yellow D logo on it that indicates "Drop CS rep"?
 
Yeah man- good looking out. I clicked on the guy's avatar and it still seemed like it was a Massdrop rep. I'm sure you get why I made the connection, but if this was a random dude replying in a forum then shame on me for the assumption. I'm the first to admit if I'm wrong, no ego issues here.
Companies have social media folks to prevent this kind of stupidity (again, plenty on my part if I'm understanding correctly) from impacting image.
If that's the case I owe you a beer and appreciate the correction!
 
Motega said:
Yeah man- good looking out. I clicked on the guy's avatar and it still seemed like it was a Massdrop rep. I'm sure you get why I made the connection, but if this was a random dude replying in a forum then shame on me for the assumption. I'm the first to admit if I'm wrong, no ego issues here.
Companies have social media folks to prevent this kind of stupidity (again, plenty on my part if I'm understanding correctly) from impacting image.
If that's the case I owe you a beer and appreciate the correction!
Click to expand...
Did you hear from them yet?
 
Since drop.com's business model was talked -- I gather they have many international customers buying goods that the original manufacturers/dealers won't ship them internationally. I stopped using them a long time ago, it wasn't simply worth the months of wait time (back when it was massdrop.com).
 
Yeah the wait & the shipping is pretty much torture if you're not in the USA.

Still they sometimes will have neat stuff you can't find anywhere else.
 
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