- Joined
- Feb 24, 2006
- Messages
- 1,280
Just to clarify a few thing.
The main reason I jumped into this was the comments that freefranklinville made. I will reinforce the fact that I do like both companies.
Some of the statements about Ontario's warranty claims have me questioning who, what, were, and why? I have turned customer warranty problems over to Ontario and they were resolved, that is my experience. If Jeff or Mike makes a statement about problems with Ontario's warranty then I would say that is first hand knowledge, if they say there's a problem then I believe them. On the other side of the coin, if a customer used a knife as a crowbar to pry open a car door and it breaks, then I take issue with that. I do remember reading in another post about a fellow in a ski mask with a few strange requests. And some guys using the knives in ways that are not covered under any companies warranty, I also have issue with that.
To my knowledge no one has heard from Ontario. We could all beat up on them or wait and see what they say in the letter. That is how I feel about all the posts.
I am behind Jeff and Mike about their knife designs, the designs are theirs, its their hard work and their thoughts when into them. RAT Cutlery is looking like a huge success, there again allot of hard work and brain power is paying off. I truly thank Jeff and Mike for letting me sell their knives. To my knowledge they have given all honest/true dealer a listing on their website and an opportunity to share in their success. Both men are true gentlemen, I have had the pleasure of talking to them on the phone (I hope to meet them in person some day). Jeff and Mike run their business with honesty and integrity, that is why when they say something I (and you) can believe it. I never heard either of them ask any person in this forum to run Ontario down. Jeff asked you folks for help, facts to prove their case. From what I have heard them say and seen in their work they do more to help people and companies succeed, not destroy them.
I just wanted to make clear my thoughts, for what its worth. And again I hope it all works out.
Tom
Chestnut Ridge Knife Shop
The main reason I jumped into this was the comments that freefranklinville made. I will reinforce the fact that I do like both companies.
Some of the statements about Ontario's warranty claims have me questioning who, what, were, and why? I have turned customer warranty problems over to Ontario and they were resolved, that is my experience. If Jeff or Mike makes a statement about problems with Ontario's warranty then I would say that is first hand knowledge, if they say there's a problem then I believe them. On the other side of the coin, if a customer used a knife as a crowbar to pry open a car door and it breaks, then I take issue with that. I do remember reading in another post about a fellow in a ski mask with a few strange requests. And some guys using the knives in ways that are not covered under any companies warranty, I also have issue with that.
To my knowledge no one has heard from Ontario. We could all beat up on them or wait and see what they say in the letter. That is how I feel about all the posts.
I am behind Jeff and Mike about their knife designs, the designs are theirs, its their hard work and their thoughts when into them. RAT Cutlery is looking like a huge success, there again allot of hard work and brain power is paying off. I truly thank Jeff and Mike for letting me sell their knives. To my knowledge they have given all honest/true dealer a listing on their website and an opportunity to share in their success. Both men are true gentlemen, I have had the pleasure of talking to them on the phone (I hope to meet them in person some day). Jeff and Mike run their business with honesty and integrity, that is why when they say something I (and you) can believe it. I never heard either of them ask any person in this forum to run Ontario down. Jeff asked you folks for help, facts to prove their case. From what I have heard them say and seen in their work they do more to help people and companies succeed, not destroy them.
I just wanted to make clear my thoughts, for what its worth. And again I hope it all works out.
Tom
Chestnut Ridge Knife Shop