At least here in Finland, the lowest temperature the bag is rated for means "survival temperature" - the coldest temp in which the bag will keep you somewhat alive, while you will suffer from extreme discomfort and probably medium hypothermia. So, if the bag says -20 C, that means you'll probably live in the bag at that temp, but it won't be pleasant at all. The highest temp the bag is rated for is the comfort temperature, when you shouldn't feel cold or even chilly at all inside the bag. Seem to be accurate enough for me. But then, I'm rather used to the cold, to put it mildly.
I'm sure you already know this, but something that I've had to explain to urban folks a great many times is that they shouldn't go in the sleeping bag feeling cold (unless they really must) and expect to feel warm in there. Get the bag ready, and then run or jump around a bit, whatever to get your heart rate up a little and the blood flowing, and when you don't feel cold, get in the bag. I kid you not, some people I've met actually think the sleeping bag itself somehow mystically produces warmth, like, say, an oven or a heating battery.