K.B. Knifeworks
Knifemaker / Craftsman / Service Provider
- Joined
- Jul 2, 2009
- Messages
- 1,167
Yes I also filed a dispute with paypal last week. SMKW is yet to respond to the dispute. They also have the knife back as of late last week and have not responded yet.Can't you refund the Paypal? They are known for taking the side of the customer in disputes.
I see a fair chunk of legal discussion in this thread. I know how tempting it is to interpret the law. After all, we can all read, right? On the job I've had to deal with lawyers a few times. They aren't always as certain of the law as most laymen are. In practice, the way the law is interpreted by a court can be unpredictable. Lawyers know these risks and are generally very conservative in their approach. My advice: Don't take legal advice from someone who isn't a lawyer. There are also a lot of subpar lawyers out there, don't take advice from them either. Only take legal advice from good lawyers. Or, even better, avoid the need for legal advice in the first place.
However, I do have a lot of experience with 'being a customer'. So I feel confident when I say this is just bad service and not very customer friendly at all. Yes, mistakes happen and we shouldn't always immediately hold it against someone. However, if a business makes a mistake, they should do all they can to make sure it doesn't impact the customer. In this case, their mistake turned into a problem for the customer. That is bad form.